Exceptional Customer Service

Exceed Customer Expectations to Build Loyalty & Boost Profits

Business & Finance, Marketing & Sales, Customer Service
Cover of the book Exceptional Customer Service by Lisa Ford, David McNair, William Perry, Adams Media
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Lisa Ford, David McNair, William Perry ISBN: 9781440504358
Publisher: Adams Media Publication: August 18, 2009
Imprint: Adams Media Language: English
Author: Lisa Ford, David McNair, William Perry
ISBN: 9781440504358
Publisher: Adams Media
Publication: August 18, 2009
Imprint: Adams Media
Language: English

When the going's tough, companies that survive will be those that build the greatest loyalty-by exceeding expectations. Yet, too often, companies ignore their customers' needs and wants. Today, industries like airlines, retail businesses, and restaurants are feeling consumer pushback.

With new, updated examples from more than fifty companies-from Chik-Fil-A restaurants to the Ritz-Carlton hotel chain to online retailer Zappos.com-this book shows managers how to go from so-so service to amazing service.

In today's market, customer service is a key competitive advantage. This book shows you how to expand your customer base when the industry is shrinking, use new media to reach consumers, and make a lasting, great impression on customers.

When businesses are fighting to survive, creating a great experience for customers isnit just important-it's essential.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

When the going's tough, companies that survive will be those that build the greatest loyalty-by exceeding expectations. Yet, too often, companies ignore their customers' needs and wants. Today, industries like airlines, retail businesses, and restaurants are feeling consumer pushback.

With new, updated examples from more than fifty companies-from Chik-Fil-A restaurants to the Ritz-Carlton hotel chain to online retailer Zappos.com-this book shows managers how to go from so-so service to amazing service.

In today's market, customer service is a key competitive advantage. This book shows you how to expand your customer base when the industry is shrinking, use new media to reach consumers, and make a lasting, great impression on customers.

When businesses are fighting to survive, creating a great experience for customers isnit just important-it's essential.

More books from Adams Media

Cover of the book Show Me, Don't Tell Me by Lisa Ford, David McNair, William Perry
Cover of the book The Everything German Practice by Lisa Ford, David McNair, William Perry
Cover of the book Master Your Finances by Lisa Ford, David McNair, William Perry
Cover of the book The Everything Guide to C.S. Lewis & Narnia Book by Lisa Ford, David McNair, William Perry
Cover of the book Rot by Lisa Ford, David McNair, William Perry
Cover of the book Try-It Diet: Mediterranean Diet by Lisa Ford, David McNair, William Perry
Cover of the book The 50 Best Green Smoothie Recipes by Lisa Ford, David McNair, William Perry
Cover of the book The Everything Catholicism Book by Lisa Ford, David McNair, William Perry
Cover of the book Christmas Stories You'll Love by Lisa Ford, David McNair, William Perry
Cover of the book The Everything Spanish Verb Book by Lisa Ford, David McNair, William Perry
Cover of the book The Everything Guide to Managing and Reversing Pre-Diabetes by Lisa Ford, David McNair, William Perry
Cover of the book The Everything Guide to Herbal Remedies by Lisa Ford, David McNair, William Perry
Cover of the book The Crime is Murder by Lisa Ford, David McNair, William Perry
Cover of the book A Shroud for Jesso by Lisa Ford, David McNair, William Perry
Cover of the book Grammar 101 by Lisa Ford, David McNair, William Perry
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy