Fasten Your Seatbelt: The Passenger is Flying the Plane

Nonfiction, Reference & Language, Transportation, Aviation
Cover of the book Fasten Your Seatbelt: The Passenger is Flying the Plane by Nawal K. Taneja, Taylor and Francis
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Nawal K. Taneja ISBN: 9781351936972
Publisher: Taylor and Francis Publication: January 9, 2018
Imprint: Routledge Language: English
Author: Nawal K. Taneja
ISBN: 9781351936972
Publisher: Taylor and Francis
Publication: January 9, 2018
Imprint: Routledge
Language: English

Fasten Your Seatbelt: The Passenger is Flying the Plane is the fourth in a series written at the encouragement of practitioners in the global airline industry. Core customers are beginning to seize control of the direction of the industry from airline management. Customers are doing so due to deep dissatisfaction with what is being offered by traditional carriers across all areas, including network, product, price, customer service and the distribution system. New airlines have clearly focused business designs with the discipline to reject non-valued products or services. In the US, new airlines score higher in customer satisfaction, offering lower fares and making larger operating profits. This book is about customer behaviour and how to address it. It provides detailed but easy-to-read practical discussion of the changes required on the part of airline management not only to think boldly, but also to execute courageously and relentlessly, ground-breaking strategies to fly ahead of their customers. As with previous books written by Nawal Taneja, the primary audience continues to be senior level practitioners within the global airline industry - in both traditional carrier and low complexity carrier segments. The approach is impartial, candid and pragmatic, based on what is happening in the actual market place rather than theoretical business models.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Fasten Your Seatbelt: The Passenger is Flying the Plane is the fourth in a series written at the encouragement of practitioners in the global airline industry. Core customers are beginning to seize control of the direction of the industry from airline management. Customers are doing so due to deep dissatisfaction with what is being offered by traditional carriers across all areas, including network, product, price, customer service and the distribution system. New airlines have clearly focused business designs with the discipline to reject non-valued products or services. In the US, new airlines score higher in customer satisfaction, offering lower fares and making larger operating profits. This book is about customer behaviour and how to address it. It provides detailed but easy-to-read practical discussion of the changes required on the part of airline management not only to think boldly, but also to execute courageously and relentlessly, ground-breaking strategies to fly ahead of their customers. As with previous books written by Nawal Taneja, the primary audience continues to be senior level practitioners within the global airline industry - in both traditional carrier and low complexity carrier segments. The approach is impartial, candid and pragmatic, based on what is happening in the actual market place rather than theoretical business models.

More books from Taylor and Francis

Cover of the book Toni Morrison's 'Beloved' by Nawal K. Taneja
Cover of the book India in the Contemporary World by Nawal K. Taneja
Cover of the book Research and Knowledge at Work by Nawal K. Taneja
Cover of the book Acting Out: The Workbook by Nawal K. Taneja
Cover of the book Globalisation and European Integration by Nawal K. Taneja
Cover of the book Witchcraft, Healing, and Popular Diseases by Nawal K. Taneja
Cover of the book Encyclopedia of Classical Philosophy by Nawal K. Taneja
Cover of the book A Portrait of Roman Britain by Nawal K. Taneja
Cover of the book Project Management by Nawal K. Taneja
Cover of the book Critical Geographies of Sport by Nawal K. Taneja
Cover of the book Incomplete Streets by Nawal K. Taneja
Cover of the book Politics of Difference by Nawal K. Taneja
Cover of the book Marketing University Outreach Programs by Nawal K. Taneja
Cover of the book Skill Acquisition in Sport by Nawal K. Taneja
Cover of the book AutPlay Therapy for Children and Adolescents on the Autism Spectrum by Nawal K. Taneja
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy