Four Seasons

The Story of a Business Philosophy

Business & Finance, Industries & Professions, Hospitality, Tourism & Travel, Biography & Memoir, Business, Human Resources & Personnel Management
Cover of the book Four Seasons by Isadore Sharp, Penguin Publishing Group
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Isadore Sharp ISBN: 9781101046234
Publisher: Penguin Publishing Group Publication: April 30, 2009
Imprint: Portfolio Language: English
Author: Isadore Sharp
ISBN: 9781101046234
Publisher: Penguin Publishing Group
Publication: April 30, 2009
Imprint: Portfolio
Language: English

The founder of Four Seasons Hotels shares the philosophy and values that have made his legendary brand

How did a child of immigrants, starting with no background in the hotel business, create the world's most admired and successful hotel chain? And how has Four Seasons grown dramatically, over nearly a half century, without losing its focus on exceptional quality and unparalleled service?

Isadore Sharp answers these questions in his engaging memoir, which doubles as a powerful guide for leaders in any field. He recalls the surprising history of his company, starting with its roots in his father's small construction business, which Sharp joined after getting a degree in architecture. Shifting into hotels wasn't easy, and he learned by trial and error.

His breakthrough was a vision for a new kind of hotel, featuring superior design, top-quality amenities, and, above all, a deep commitment to service. Sharp realized that customers would gladly pay extra for a "home away from home" experience. But that would be possible only if everyone-from managers and supervisors to bellmen, servers, and housekeepers-was fully engaged. The front-line staff, who have the most contact with guests, can make or break a five-star reputation.

Readers will be fascinated to learn how Four Seasons does it, year after year, in more than thirty countries around the world.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

The founder of Four Seasons Hotels shares the philosophy and values that have made his legendary brand

How did a child of immigrants, starting with no background in the hotel business, create the world's most admired and successful hotel chain? And how has Four Seasons grown dramatically, over nearly a half century, without losing its focus on exceptional quality and unparalleled service?

Isadore Sharp answers these questions in his engaging memoir, which doubles as a powerful guide for leaders in any field. He recalls the surprising history of his company, starting with its roots in his father's small construction business, which Sharp joined after getting a degree in architecture. Shifting into hotels wasn't easy, and he learned by trial and error.

His breakthrough was a vision for a new kind of hotel, featuring superior design, top-quality amenities, and, above all, a deep commitment to service. Sharp realized that customers would gladly pay extra for a "home away from home" experience. But that would be possible only if everyone-from managers and supervisors to bellmen, servers, and housekeepers-was fully engaged. The front-line staff, who have the most contact with guests, can make or break a five-star reputation.

Readers will be fascinated to learn how Four Seasons does it, year after year, in more than thirty countries around the world.

More books from Penguin Publishing Group

Cover of the book Trust by Isadore Sharp
Cover of the book War Without Death by Isadore Sharp
Cover of the book Shadowbound by Isadore Sharp
Cover of the book Heaven Can't Wait by Isadore Sharp
Cover of the book Shining Star by Isadore Sharp
Cover of the book Wild Nights (Novella) by Isadore Sharp
Cover of the book Get in the Game by Isadore Sharp
Cover of the book Love and Biology at the Center of the Universe by Isadore Sharp
Cover of the book False Impressions by Isadore Sharp
Cover of the book The Life of the Buddha by Isadore Sharp
Cover of the book The Red Bikini by Isadore Sharp
Cover of the book Siege Line by Isadore Sharp
Cover of the book The Hole in the Middle by Isadore Sharp
Cover of the book A Wee Dose of Death by Isadore Sharp
Cover of the book Royal Pains: Sick Rich by Isadore Sharp
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy