Handbook of Service Science, Volume II

Business & Finance, Management & Leadership, Operations Research, Industries & Professions, Information Management
Cover of the book Handbook of Service Science, Volume II by , Springer International Publishing
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: ISBN: 9783319985121
Publisher: Springer International Publishing Publication: October 16, 2018
Imprint: Springer Language: English
Author:
ISBN: 9783319985121
Publisher: Springer International Publishing
Publication: October 16, 2018
Imprint: Springer
Language: English

The second volume of this successful handbook represents varied perspectives on the fast-expanding field of Service Science.  The novel work collected in these chapters is drawn from both new researchers who have grown-up with Service Science, as well as established researchers who are adapting their frames for the modern service context.  

The first Handbook of Service Science marked the emergence of Service Science when disciplinary studies of business-to-customer service systems intertwined to meet the needs of a new era of business-to-business and global service ecosystems.  Today, the evolving discipline of Service Science involves advanced technologies, such as smartphones, cloud, social platforms, big data analytics, and artificial intelligence.  These technologies are reshaping the service landscape, transforming both business models and public policy, ranging from retail and hospitality to transportation and communications.   By looking through the eyes of today’s new Service Scientists, it is anticipated that value and grand challenges will emerge from the integration of theories, methods, and techniques brought together in the first volume, but which are now rooted more deeply in service-dominant logic and systems thinking in this second volume.

The handbook is divided into four parts:  1) Service Experience--On the Human-centered Nature of Service; 2) Service Systems–On the Nature of Service Interactions; 3) Service Ecosystems–On the Broad Context of Service; 4) Challenges–On Rethinking the Theory and Foundations of Service Science. The chapters add clarity on how to identify, enable, and measure service, thus allowing for new ideas and connections made to physics, design, computer science, and data science and analytics for advancing service innovation and the welfare of society.

Handbook of Service Science, Volume II offers a thorough reference suitable for a wide-reaching audience including researchers, practitioners, managers, and students who aspire to learn about or to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

The second volume of this successful handbook represents varied perspectives on the fast-expanding field of Service Science.  The novel work collected in these chapters is drawn from both new researchers who have grown-up with Service Science, as well as established researchers who are adapting their frames for the modern service context.  

The first Handbook of Service Science marked the emergence of Service Science when disciplinary studies of business-to-customer service systems intertwined to meet the needs of a new era of business-to-business and global service ecosystems.  Today, the evolving discipline of Service Science involves advanced technologies, such as smartphones, cloud, social platforms, big data analytics, and artificial intelligence.  These technologies are reshaping the service landscape, transforming both business models and public policy, ranging from retail and hospitality to transportation and communications.   By looking through the eyes of today’s new Service Scientists, it is anticipated that value and grand challenges will emerge from the integration of theories, methods, and techniques brought together in the first volume, but which are now rooted more deeply in service-dominant logic and systems thinking in this second volume.

The handbook is divided into four parts:  1) Service Experience--On the Human-centered Nature of Service; 2) Service Systems–On the Nature of Service Interactions; 3) Service Ecosystems–On the Broad Context of Service; 4) Challenges–On Rethinking the Theory and Foundations of Service Science. The chapters add clarity on how to identify, enable, and measure service, thus allowing for new ideas and connections made to physics, design, computer science, and data science and analytics for advancing service innovation and the welfare of society.

Handbook of Service Science, Volume II offers a thorough reference suitable for a wide-reaching audience including researchers, practitioners, managers, and students who aspire to learn about or to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation.

More books from Springer International Publishing

Cover of the book Visualization and Processing of Higher Order Descriptors for Multi-Valued Data by
Cover of the book Emerging and Young Adulthood by
Cover of the book Human Migration to Space by
Cover of the book Symbiotic Interaction by
Cover of the book Planet Mercury by
Cover of the book Overcoming Uncertainty of Institutional Environment as a Tool of Global Crisis Management by
Cover of the book Guide to Cisco Routers Configuration by
Cover of the book Mind Genomics by
Cover of the book Application and Theory of Petri Nets and Concurrency by
Cover of the book Natural Convective Heat Transfer from Short Inclined Cylinders by
Cover of the book Modal Epistemology After Rationalism by
Cover of the book Advances in Computer Science for Engineering and Education II by
Cover of the book Brownian Motion and its Applications to Mathematical Analysis by
Cover of the book The Economic History of Nuclear Energy in Spain by
Cover of the book Psychiatric Diagnosis Revisited by
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy