How to Say it: Creating Complete Customer Satisfaction

Winning Words, Phrases, and Strategies to Build Lasting Relationships in Sales a nd Service

Business & Finance, Marketing & Sales, Customer Service, Human Resources & Personnel Management, Skills, Sales & Selling
Cover of the book How to Say it: Creating Complete Customer Satisfaction by Jack Griffin, Penguin Publishing Group
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Jack Griffin ISBN: 9781101623688
Publisher: Penguin Publishing Group Publication: March 5, 2013
Imprint: Prentice Hall Press Language: English
Author: Jack Griffin
ISBN: 9781101623688
Publisher: Penguin Publishing Group
Publication: March 5, 2013
Imprint: Prentice Hall Press
Language: English

A guide to effectively communicating with customers to create lasting—and repeat—business relationships.

This book provides practical, results-oriented guidance for effective communication with customers through sample words, phrases, scripts, and strategies applied to real-world examples.

Unlike the vast majority of books that deal with customer communication, How to Say It®: Creating Complete Customer Satisfaction does not separate sales from customer service communications, but instead integrates them into a single book. Readers will learn how to:

  • Speak the language of Yes by asking the right questions
  • Get referrals through established customers
  • Offer value through solutions, satisfaction, and trust
  • Anticipate and preempt objections
  • Own a problem by owning the solution
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

A guide to effectively communicating with customers to create lasting—and repeat—business relationships.

This book provides practical, results-oriented guidance for effective communication with customers through sample words, phrases, scripts, and strategies applied to real-world examples.

Unlike the vast majority of books that deal with customer communication, How to Say It®: Creating Complete Customer Satisfaction does not separate sales from customer service communications, but instead integrates them into a single book. Readers will learn how to:

More books from Penguin Publishing Group

Cover of the book The Gift of Dyslexia, Revised and Expanded by Jack Griffin
Cover of the book The Portable Nietzsche by Jack Griffin
Cover of the book Acres of Diamonds by Jack Griffin
Cover of the book Sister Mother Husband Dog by Jack Griffin
Cover of the book A Woman in Arabia by Jack Griffin
Cover of the book Big Green Purse by Jack Griffin
Cover of the book Magnolia Wednesdays by Jack Griffin
Cover of the book A Sticky Situation by Jack Griffin
Cover of the book The Red Bikini by Jack Griffin
Cover of the book The Geek Dad's Guide to Weekend Fun by Jack Griffin
Cover of the book The Amateurs by Jack Griffin
Cover of the book One Last Time by Jack Griffin
Cover of the book The Truth Shall Make You Rich by Jack Griffin
Cover of the book The Road to the Dark Tower by Jack Griffin
Cover of the book Boots Under Her Bed by Jack Griffin
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy