How to Share Good or Bad News by E-mail

Business & Finance, Business Reference, Business Communication
Cover of the book How to Share Good or Bad News by E-mail by Natalie Canavor, Claire Meirowitz, Pearson Education
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Author: Natalie Canavor, Claire Meirowitz ISBN: 9780132159524
Publisher: Pearson Education Publication: January 15, 2010
Imprint: FT Press Language: English
Author: Natalie Canavor, Claire Meirowitz
ISBN: 9780132159524
Publisher: Pearson Education
Publication: January 15, 2010
Imprint: FT Press
Language: English

This Element is an excerpt from T he Truth About the New Rules of Business Writing (ISBN: 9780137153152) by Natalie Canavor and Claire Meirowitz. Available in print and digital formats.

 

How to deliver good news more successfully--and deliver bad news in the most positive, productive, and useful way possible.

 

Everything you write, even a garden-variety e-mail, has a psychological impact. When you read a message, the physical cues--tone of voice, expression, body language--are missing. So, your innocent e-mail might send an entirely different message than what you meant. Here’s an example of how to think through your choices in crafting a bad-news message....

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

This Element is an excerpt from T he Truth About the New Rules of Business Writing (ISBN: 9780137153152) by Natalie Canavor and Claire Meirowitz. Available in print and digital formats.

 

How to deliver good news more successfully--and deliver bad news in the most positive, productive, and useful way possible.

 

Everything you write, even a garden-variety e-mail, has a psychological impact. When you read a message, the physical cues--tone of voice, expression, body language--are missing. So, your innocent e-mail might send an entirely different message than what you meant. Here’s an example of how to think through your choices in crafting a bad-news message....

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