How to Talk to Customers

Create a Great Impression Every Time with MAGIC

Business & Finance, Marketing & Sales, Customer Service
Cover of the book How to Talk to Customers by Diane Berenbaum, Tom Larkin, Wiley
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Author: Diane Berenbaum, Tom Larkin ISBN: 9781118047354
Publisher: Wiley Publication: January 7, 2011
Imprint: Jossey-Bass Language: English
Author: Diane Berenbaum, Tom Larkin
ISBN: 9781118047354
Publisher: Wiley
Publication: January 7, 2011
Imprint: Jossey-Bass
Language: English
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator that makes their customers feel special.

For more on this book, visit www.howtotalktocustomers.com

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator that makes their customers feel special.

For more on this book, visit www.howtotalktocustomers.com

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