How to Talk to Customers

Create a Great Impression Every Time with MAGIC

Business & Finance, Marketing & Sales, Customer Service
Cover of the book How to Talk to Customers by Diane Berenbaum, Tom Larkin, Wiley
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Diane Berenbaum, Tom Larkin ISBN: 9781118047354
Publisher: Wiley Publication: January 7, 2011
Imprint: Jossey-Bass Language: English
Author: Diane Berenbaum, Tom Larkin
ISBN: 9781118047354
Publisher: Wiley
Publication: January 7, 2011
Imprint: Jossey-Bass
Language: English

Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator that makes their customers feel special.

For more on this book, visit www.howtotalktocustomers.com

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator that makes their customers feel special.

For more on this book, visit www.howtotalktocustomers.com

More books from Wiley

Cover of the book Polymer Physics by Diane Berenbaum, Tom Larkin
Cover of the book Statistics for Compensation by Diane Berenbaum, Tom Larkin
Cover of the book Gender and Culture by Diane Berenbaum, Tom Larkin
Cover of the book Seen, Heard and Counted by Diane Berenbaum, Tom Larkin
Cover of the book Robert Nozick by Diane Berenbaum, Tom Larkin
Cover of the book Recent Advances in Polyphenol Research by Diane Berenbaum, Tom Larkin
Cover of the book The Leadership Journey by Diane Berenbaum, Tom Larkin
Cover of the book Living Gluten-Free For Dummies by Diane Berenbaum, Tom Larkin
Cover of the book The Reformation Theologians by Diane Berenbaum, Tom Larkin
Cover of the book Electromagnetism by Diane Berenbaum, Tom Larkin
Cover of the book The Handbook of College Athletics and Recreation Administration by Diane Berenbaum, Tom Larkin
Cover of the book Human-Computer Interactions in Transport by Diane Berenbaum, Tom Larkin
Cover of the book Choice by Diane Berenbaum, Tom Larkin
Cover of the book Architecture-Aware Optimization Strategies in Real-time Image Processing by Diane Berenbaum, Tom Larkin
Cover of the book Atlas of Developmental Field Anomalies of the Human Skeleton by Diane Berenbaum, Tom Larkin
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy