Improving the Quality of East and West European Public Services

Business & Finance
Cover of the book Improving the Quality of East and West European Public Services by Elke L�er, Taylor and Francis
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Elke L�er ISBN: 9781351155908
Publisher: Taylor and Francis Publication: November 30, 2017
Imprint: Routledge Language: English
Author: Elke L�er
ISBN: 9781351155908
Publisher: Taylor and Francis
Publication: November 30, 2017
Imprint: Routledge
Language: English

This volume provides a comprehensive overview of current reforms in public sector quality management in Eastern Europe. Comparisons are made with trends in Western European countries to draw out the lessons emerging from current developments (including e-governance). Case studies from twelve countries and five comparative and conceptual studies identify how quality is put into practice, how the level of quality is assessed through quality accreditation systems and how e-government and citizen involvement may help to improve public service quality. The findings make essential reading for academics and students in public policy and public administration who are interested in modernization of the public sector from an international perspective. It also provides helpful guidance for reformers who want to try new approaches to improving the quality of public services.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

This volume provides a comprehensive overview of current reforms in public sector quality management in Eastern Europe. Comparisons are made with trends in Western European countries to draw out the lessons emerging from current developments (including e-governance). Case studies from twelve countries and five comparative and conceptual studies identify how quality is put into practice, how the level of quality is assessed through quality accreditation systems and how e-government and citizen involvement may help to improve public service quality. The findings make essential reading for academics and students in public policy and public administration who are interested in modernization of the public sector from an international perspective. It also provides helpful guidance for reformers who want to try new approaches to improving the quality of public services.

More books from Taylor and Francis

Cover of the book Brazilian Agrarian Social Movements by Elke L�er
Cover of the book The Dove in the Consulting Room by Elke L�er
Cover of the book Community as the Material Basis of Citizenship by Elke L�er
Cover of the book Political Internet by Elke L�er
Cover of the book Children's Anxiety by Elke L�er
Cover of the book Why are the British Bad at Manufacturing? by Elke L�er
Cover of the book Perspectives on Organizational Fit by Elke L�er
Cover of the book Problems of an Urban Society by Elke L�er
Cover of the book The Game of Humor by Elke L�er
Cover of the book Film as Social Practice by Elke L�er
Cover of the book The New European Industrial Policy by Elke L�er
Cover of the book Tomorrow Belongs to Us by Elke L�er
Cover of the book The English American by Elke L�er
Cover of the book Drama, Psychotherapy and Psychosis by Elke L�er
Cover of the book Czechoslovakia by Elke L�er
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy