Improving the Quality of East and West European Public Services

Business & Finance
Cover of the book Improving the Quality of East and West European Public Services by Elke L�er, Taylor and Francis
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Elke L�er ISBN: 9781351155908
Publisher: Taylor and Francis Publication: November 30, 2017
Imprint: Routledge Language: English
Author: Elke L�er
ISBN: 9781351155908
Publisher: Taylor and Francis
Publication: November 30, 2017
Imprint: Routledge
Language: English

This volume provides a comprehensive overview of current reforms in public sector quality management in Eastern Europe. Comparisons are made with trends in Western European countries to draw out the lessons emerging from current developments (including e-governance). Case studies from twelve countries and five comparative and conceptual studies identify how quality is put into practice, how the level of quality is assessed through quality accreditation systems and how e-government and citizen involvement may help to improve public service quality. The findings make essential reading for academics and students in public policy and public administration who are interested in modernization of the public sector from an international perspective. It also provides helpful guidance for reformers who want to try new approaches to improving the quality of public services.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

This volume provides a comprehensive overview of current reforms in public sector quality management in Eastern Europe. Comparisons are made with trends in Western European countries to draw out the lessons emerging from current developments (including e-governance). Case studies from twelve countries and five comparative and conceptual studies identify how quality is put into practice, how the level of quality is assessed through quality accreditation systems and how e-government and citizen involvement may help to improve public service quality. The findings make essential reading for academics and students in public policy and public administration who are interested in modernization of the public sector from an international perspective. It also provides helpful guidance for reformers who want to try new approaches to improving the quality of public services.

More books from Taylor and Francis

Cover of the book International Taxation and the Extractive Industries by Elke L�er
Cover of the book Arab-Byzantine Relations in Early Islamic Times by Elke L�er
Cover of the book Studying School Subjects by Elke L�er
Cover of the book Traces of a Mobile Field by Elke L�er
Cover of the book Social Casework Ils 189 by Elke L�er
Cover of the book Building Democracy and Civil Society East of the Elbe by Elke L�er
Cover of the book The Dark Side of Relationship Pursuit by Elke L�er
Cover of the book Occupational Health and Safety in Construction Project Management by Elke L�er
Cover of the book Visions of an Unseen World by Elke L�er
Cover of the book State-Society Relations in Ba'thist Iraq by Elke L�er
Cover of the book Hijikata Tatsumi and Ohno Kazuo by Elke L�er
Cover of the book Environmental Economics by Elke L�er
Cover of the book Integrated Process and Fixture Planning by Elke L�er
Cover of the book The Psychology of Word Meanings by Elke L�er
Cover of the book Draping Period Costumes: Classical Greek to Victorian by Elke L�er
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy