Integrated Measurement - KPIs and Metrics for ITSM

A narrative account

Nonfiction, Computers, General Computing
Cover of the book Integrated Measurement - KPIs and Metrics for ITSM by Daniel McLean, IT Governance Ltd
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Author: Daniel McLean ISBN: 9781849284875
Publisher: IT Governance Ltd Publication: May 21, 2013
Imprint: IT Governance Publishing Language: English
Author: Daniel McLean
ISBN: 9781849284875
Publisher: IT Governance Ltd
Publication: May 21, 2013
Imprint: IT Governance Publishing
Language: English

This book is one of a series covering the implementation of new processes within an organization and how to facilitate behavior changes to make the project a success. This volume deals with the implementation of a KPI management system.

The book cleverly utilizes a narrative story to make the subject matter accessible and engaging for the reader. The characters are fictitious, but the story comes from the author’s own experience and real third party accounts. 

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

This book is one of a series covering the implementation of new processes within an organization and how to facilitate behavior changes to make the project a success. This volume deals with the implementation of a KPI management system.

The book cleverly utilizes a narrative story to make the subject matter accessible and engaging for the reader. The characters are fictitious, but the story comes from the author’s own experience and real third party accounts. 

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