Integrated Measurement - KPIs and Metrics for ITSM
A narrative account
Nonfiction, Computers, General Computing
| Author: | Daniel McLean | ISBN: | 9781849284875 |
| Publisher: | IT Governance Ltd | Publication: | May 21, 2013 |
| Imprint: | IT Governance Publishing | Language: | English |
| Author: | Daniel McLean |
| ISBN: | 9781849284875 |
| Publisher: | IT Governance Ltd |
| Publication: | May 21, 2013 |
| Imprint: | IT Governance Publishing |
| Language: | English |
This book is one of a series covering the implementation of new processes within an organization and how to facilitate behavior changes to make the project a success. This volume deals with the implementation of a KPI management system.
The book cleverly utilizes a narrative story to make the subject matter accessible and engaging for the reader. The characters are fictitious, but the story comes from the author’s own experience and real third party accounts.
This book is one of a series covering the implementation of new processes within an organization and how to facilitate behavior changes to make the project a success. This volume deals with the implementation of a KPI management system.
The book cleverly utilizes a narrative story to make the subject matter accessible and engaging for the reader. The characters are fictitious, but the story comes from the author’s own experience and real third party accounts.
