ITIL Foundation Exam Study Guide

Nonfiction, Computers, General Computing, Skills
Cover of the book ITIL Foundation Exam Study Guide by Liz Gallacher, Helen Morris, Wiley
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Author: Liz Gallacher, Helen Morris ISBN: 9781119943648
Publisher: Wiley Publication: August 15, 2012
Imprint: Sybex Language: English
Author: Liz Gallacher, Helen Morris
ISBN: 9781119943648
Publisher: Wiley
Publication: August 15, 2012
Imprint: Sybex
Language: English

Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus

The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services.

  • Offers an introduction to IT service management and ITIL V3 service strategy
  • Highlights the topics of service design and development and the service management processes
  • Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation
  • Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology
  • Download valuable study tools including practice exams, flashcards, a glossary of key terms and more.

If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus

The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services.

If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.

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