Knowledge Driven Service Innovation and Management

IT Strategies for Business Alignment and Value Creation

Business & Finance, Management & Leadership, Operations Research, Economics
Cover of the book Knowledge Driven Service Innovation and Management by Eng K. Chew, Petter Gottschalk, IGI Global
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Author: Eng K. Chew, Petter Gottschalk ISBN: 9781466625648
Publisher: IGI Global Publication: November 30, 2012
Imprint: Business Science Reference Language: English
Author: Eng K. Chew, Petter Gottschalk
ISBN: 9781466625648
Publisher: IGI Global
Publication: November 30, 2012
Imprint: Business Science Reference
Language: English
As service-centered organizations focus on their customers, values are co-created through organizational capabilities. The central part of these capabilities is knowledge which is directly supported by information technology and the relationships between the service firms’ knowledge, capabilities, IT and strategy is essential for superior value co-creation with customers. Knowledge Driven Service Innovation and Management: IT Strategies for Business Alignment and Value Creation provides a comprehensive collection of research and analysis on the principles of service, knowledge, and organizational capabilities. This book aims to clarify IT strategy procedures and management practices and how they are used to shape a firm’s knowledge organizations as well as facilitate service innovation and customer value co-creation.
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
As service-centered organizations focus on their customers, values are co-created through organizational capabilities. The central part of these capabilities is knowledge which is directly supported by information technology and the relationships between the service firms’ knowledge, capabilities, IT and strategy is essential for superior value co-creation with customers. Knowledge Driven Service Innovation and Management: IT Strategies for Business Alignment and Value Creation provides a comprehensive collection of research and analysis on the principles of service, knowledge, and organizational capabilities. This book aims to clarify IT strategy procedures and management practices and how they are used to shape a firm’s knowledge organizations as well as facilitate service innovation and customer value co-creation.

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