Leadership as Emotional Labour

Management and the 'Managed Heart'

Business & Finance, Human Resources & Personnel Management, Organizational Behavior, Management & Leadership, Leadership
Cover of the book Leadership as Emotional Labour by , Taylor and Francis
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: ISBN: 9781136226861
Publisher: Taylor and Francis Publication: October 2, 2012
Imprint: Routledge Language: English
Author:
ISBN: 9781136226861
Publisher: Taylor and Francis
Publication: October 2, 2012
Imprint: Routledge
Language: English

Even if we don’t realise it, most of us are now familiar with the idea of ‘emotional labour’; that ‘service with a smile’ which everyone from cabin crew to restaurant or call centre staff is expected to give, irrespective of what they actually feel or think.

This book considers the complex ways in which this need to show (or hide) particular emotions translates into job roles – specifically those of leaders or managers – where the relationships are lasting rather than transient, two-way rather than uni-directional and have complex, ongoing goals rather than straight-forward, one-off ones. The book contends that these differences contribute unique characteristics to the nature of the emotional labour required and expounds and explores this new genus within the ‘emotional labour’ species. The main theme of this book is the explication and exploration of emotional labour in the context of leadership and management. As such, it focuses both on how our understanding of emotional labour in this context enriches the original construct and where it deviates from it.

By exploring these issues at the level of situated practices and the real world, real time experiences of leaders, the book seeks to make an innovative and nuanced contribution to our understanding of the emotional element within ‘leadership work’.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Even if we don’t realise it, most of us are now familiar with the idea of ‘emotional labour’; that ‘service with a smile’ which everyone from cabin crew to restaurant or call centre staff is expected to give, irrespective of what they actually feel or think.

This book considers the complex ways in which this need to show (or hide) particular emotions translates into job roles – specifically those of leaders or managers – where the relationships are lasting rather than transient, two-way rather than uni-directional and have complex, ongoing goals rather than straight-forward, one-off ones. The book contends that these differences contribute unique characteristics to the nature of the emotional labour required and expounds and explores this new genus within the ‘emotional labour’ species. The main theme of this book is the explication and exploration of emotional labour in the context of leadership and management. As such, it focuses both on how our understanding of emotional labour in this context enriches the original construct and where it deviates from it.

By exploring these issues at the level of situated practices and the real world, real time experiences of leaders, the book seeks to make an innovative and nuanced contribution to our understanding of the emotional element within ‘leadership work’.

More books from Taylor and Francis

Cover of the book Introductory Accounting by
Cover of the book The Internet Family: Technology in Couple and Family Relationships by
Cover of the book A Knight at the Movies by
Cover of the book Media Power and Democratization in Brazil by
Cover of the book The Language of Pop Culture by
Cover of the book Adolescent Psychiatry, V. 24 by
Cover of the book Essays on Gay Literature by
Cover of the book Democratic Differentiated Classroom, The by
Cover of the book Syria and Iran by
Cover of the book The Welfare Economics of International Trade by
Cover of the book Theories of Scientific Progress by
Cover of the book Technological Change, Rationalisation and Industrial Relations by
Cover of the book Case Studies In Educational Change by
Cover of the book The Popularization of Medicine by
Cover of the book Trafficked Young People by
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy