LEAN SERVICE: A Practical Guide for SME Owner / Managers

Business & Finance, Industries & Professions, Industries, Management & Leadership, Management
Cover of the book LEAN SERVICE: A Practical Guide for SME Owner / Managers by Richard Keegan, Eddie O'Kelly, Oak Tree Press
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Richard Keegan, Eddie O'Kelly ISBN: 9781781191781
Publisher: Oak Tree Press Publication: June 1, 2015
Imprint: Oak Tree Press Language: English
Author: Richard Keegan, Eddie O'Kelly
ISBN: 9781781191781
Publisher: Oak Tree Press
Publication: June 1, 2015
Imprint: Oak Tree Press
Language: English

Lean is about VALUE ... the creation, delivery and retention of value.

In a service business, the delivery of value is very much customer- or client-dependent. The client defines what they see as ‘value’, not the business. The most successful service businesses understand this very well and spend much time and effort working to better understand their customers and to meet their spoken needs and often unspoken wants.

To understand how Lean concepts can be applied to a service business, you need to know a little about Lean Principles, Lean Rules, Lean Questions and Lean Tools. Read on …

LEAN SERVICE includes case studies showing how Lean Service has been applied in companies as diverse as Deutsche Post DHL, DirectSki.com, Grant Thornton, Irish Rail, Musgrave Group, Openet, Parker Advertising and Thornton Partners.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Lean is about VALUE ... the creation, delivery and retention of value.

In a service business, the delivery of value is very much customer- or client-dependent. The client defines what they see as ‘value’, not the business. The most successful service businesses understand this very well and spend much time and effort working to better understand their customers and to meet their spoken needs and often unspoken wants.

To understand how Lean concepts can be applied to a service business, you need to know a little about Lean Principles, Lean Rules, Lean Questions and Lean Tools. Read on …

LEAN SERVICE includes case studies showing how Lean Service has been applied in companies as diverse as Deutsche Post DHL, DirectSki.com, Grant Thornton, Irish Rail, Musgrave Group, Openet, Parker Advertising and Thornton Partners.

More books from Oak Tree Press

Cover of the book How to Crack Web Summit 2017: Tips & Advice - revised & expanded 3rd edition by Richard Keegan, Eddie O'Kelly
Cover of the book 3 Steps to Investment Success: How to Obtain the Returns, While Controlling Risk by Richard Keegan, Eddie O'Kelly
Cover of the book Introduction to Applied Econometrics Analysis Using Stata by Richard Keegan, Eddie O'Kelly
Cover of the book A Life Worth Living: Michael Smurfit's Autobiography by Richard Keegan, Eddie O'Kelly
Cover of the book Managing Outsourcing by Richard Keegan, Eddie O'Kelly
Cover of the book Are You an Entrepreneur? by Richard Keegan, Eddie O'Kelly
Cover of the book Right from the Start: Essential HR for Start-ups & Early Stage Companies by Richard Keegan, Eddie O'Kelly
Cover of the book Dealmaking for Corporate Growth: The 7 P Approach to Successful Business Deal Execution by Richard Keegan, Eddie O'Kelly
Cover of the book Learning on the Job: Parenting in Modern Ireland by Richard Keegan, Eddie O'Kelly
Cover of the book Helping Ourselves: Success Stories in Cooperative Business & Social Enterprise by Richard Keegan, Eddie O'Kelly
Cover of the book Making Training & Development Work: A "Best Practice" Guide by Richard Keegan, Eddie O'Kelly
Cover of the book Wise Owl Says ...: Business Quotations that Challenge, Motivate and Provoke by Richard Keegan, Eddie O'Kelly
Cover of the book The Property Insider's Guide to A Home of Your Own: When, Which & How by Richard Keegan, Eddie O'Kelly
Cover of the book Starting Your Own Business: A Workbook 4th edition by Richard Keegan, Eddie O'Kelly
Cover of the book Presentation and Communication Skills by Richard Keegan, Eddie O'Kelly
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy