LEAN SERVICE: A Practical Guide for SME Owner / Managers

Business & Finance, Industries & Professions, Industries, Management & Leadership, Management
Cover of the book LEAN SERVICE: A Practical Guide for SME Owner / Managers by Richard Keegan, Eddie O'Kelly, Oak Tree Press
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Author: Richard Keegan, Eddie O'Kelly ISBN: 9781781191781
Publisher: Oak Tree Press Publication: June 1, 2015
Imprint: Oak Tree Press Language: English
Author: Richard Keegan, Eddie O'Kelly
ISBN: 9781781191781
Publisher: Oak Tree Press
Publication: June 1, 2015
Imprint: Oak Tree Press
Language: English

Lean is about VALUE ... the creation, delivery and retention of value.

In a service business, the delivery of value is very much customer- or client-dependent. The client defines what they see as ‘value’, not the business. The most successful service businesses understand this very well and spend much time and effort working to better understand their customers and to meet their spoken needs and often unspoken wants.

To understand how Lean concepts can be applied to a service business, you need to know a little about Lean Principles, Lean Rules, Lean Questions and Lean Tools. Read on …

LEAN SERVICE includes case studies showing how Lean Service has been applied in companies as diverse as Deutsche Post DHL, DirectSki.com, Grant Thornton, Irish Rail, Musgrave Group, Openet, Parker Advertising and Thornton Partners.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Lean is about VALUE ... the creation, delivery and retention of value.

In a service business, the delivery of value is very much customer- or client-dependent. The client defines what they see as ‘value’, not the business. The most successful service businesses understand this very well and spend much time and effort working to better understand their customers and to meet their spoken needs and often unspoken wants.

To understand how Lean concepts can be applied to a service business, you need to know a little about Lean Principles, Lean Rules, Lean Questions and Lean Tools. Read on …

LEAN SERVICE includes case studies showing how Lean Service has been applied in companies as diverse as Deutsche Post DHL, DirectSki.com, Grant Thornton, Irish Rail, Musgrave Group, Openet, Parker Advertising and Thornton Partners.

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