Living Service

How to deliver the service of the future today

Business & Finance, Marketing & Sales, Customer Service, Management & Leadership, Planning & Forecasting
Cover of the book Living Service by Marc Silvester, Mohi Ahmed, Pearson Education Limited
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Author: Marc Silvester, Mohi Ahmed ISBN: 9780273747260
Publisher: Pearson Education Limited Publication: December 27, 2012
Imprint: Financial Times/ Prentice Hall Language: English
Author: Marc Silvester, Mohi Ahmed
ISBN: 9780273747260
Publisher: Pearson Education Limited
Publication: December 27, 2012
Imprint: Financial Times/ Prentice Hall
Language: English

Quality service is crucial in today’s business world and Living Service shows you how to deliver your service efficiently and at a competitive price, by adapting and evolving to your customer needs.

Living Service provides an insight into the success of Fujitsu, where this new approach is already delivering extraordinary benefits, including: 30% faster deployment of services; 30% greater reliability in service provision; 15% saving on costs. It provides the new competitive weapon, which is set to do for service industries what Toyota’s lean production did for manufacturing industries.

Organised into three parts: Mind, Body and Soul, it offers an easy-to-read format and each section is a stepping stone on the way to achieving Living Service.  This book tells the great untold story of how they did it, and how you can do the same.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Quality service is crucial in today’s business world and Living Service shows you how to deliver your service efficiently and at a competitive price, by adapting and evolving to your customer needs.

Living Service provides an insight into the success of Fujitsu, where this new approach is already delivering extraordinary benefits, including: 30% faster deployment of services; 30% greater reliability in service provision; 15% saving on costs. It provides the new competitive weapon, which is set to do for service industries what Toyota’s lean production did for manufacturing industries.

Organised into three parts: Mind, Body and Soul, it offers an easy-to-read format and each section is a stepping stone on the way to achieving Living Service.  This book tells the great untold story of how they did it, and how you can do the same.

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