Managing Hospitality Organizations

Achieving Excellence in the Guest Experience

Business & Finance, Industries & Professions, Hospitality, Tourism & Travel
Cover of the book Managing Hospitality Organizations by Robert C. Ford, Michael C. Sturman, SAGE Publications
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Robert C. Ford, Michael C. Sturman ISBN: 9781544356846
Publisher: SAGE Publications Publication: November 30, 2018
Imprint: SAGE Publications, Inc Language: English
Author: Robert C. Ford, Michael C. Sturman
ISBN: 9781544356846
Publisher: SAGE Publications
Publication: November 30, 2018
Imprint: SAGE Publications, Inc
Language: English

Managing Hospitality Organizations: Achieving Excellence in the Guest Experience takes students on a journey through the evolving service industry. Each chapter focuses on a core principle of hospitality management and is packed with practical advice, examples, and cases from some of the best companies in the service sector. Students will learn invaluable skills for managing the guest experience in today’s ultracompetitive environment. The Second Edition includes new coverage of technology, sustainability, sexual harassment, diversity and inclusion, and ethical leadership.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Managing Hospitality Organizations: Achieving Excellence in the Guest Experience takes students on a journey through the evolving service industry. Each chapter focuses on a core principle of hospitality management and is packed with practical advice, examples, and cases from some of the best companies in the service sector. Students will learn invaluable skills for managing the guest experience in today’s ultracompetitive environment. The Second Edition includes new coverage of technology, sustainability, sexual harassment, diversity and inclusion, and ethical leadership.

More books from SAGE Publications

Cover of the book Comparative-Historical Methods by Robert C. Ford, Michael C. Sturman
Cover of the book Effective Group Facilitation in Education by Robert C. Ford, Michael C. Sturman
Cover of the book Analysing Social Opposition to Reforms by Robert C. Ford, Michael C. Sturman
Cover of the book Consensus Organizing by Robert C. Ford, Michael C. Sturman
Cover of the book A Short Introduction to Clinical Psychology by Robert C. Ford, Michael C. Sturman
Cover of the book Cognitive Behavioral Approaches for Counselors by Robert C. Ford, Michael C. Sturman
Cover of the book Fractal Analysis by Robert C. Ford, Michael C. Sturman
Cover of the book Writing Your Master's Thesis by Robert C. Ford, Michael C. Sturman
Cover of the book Personality Disorders by Robert C. Ford, Michael C. Sturman
Cover of the book Economic Development Finance by Robert C. Ford, Michael C. Sturman
Cover of the book Grading Exceptional and Struggling Learners by Robert C. Ford, Michael C. Sturman
Cover of the book British Social Theory by Robert C. Ford, Michael C. Sturman
Cover of the book Muslim Women Speak by Robert C. Ford, Michael C. Sturman
Cover of the book From Digital Natives to Digital Wisdom by Robert C. Ford, Michael C. Sturman
Cover of the book Culturally Considerate School Counseling by Robert C. Ford, Michael C. Sturman
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy