Managing Your Library and its Quality

The ISO 9001 Way

Nonfiction, Reference & Language, Language Arts, Library & Information Services, Business & Finance, Industries & Professions, Information Management
Cover of the book Managing Your Library and its Quality by Núria Balagué, Jarmo Saarti, Elsevier Science
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Núria Balagué, Jarmo Saarti ISBN: 9781780632797
Publisher: Elsevier Science Publication: August 22, 2011
Imprint: Chandos Publishing Language: English
Author: Núria Balagué, Jarmo Saarti
ISBN: 9781780632797
Publisher: Elsevier Science
Publication: August 22, 2011
Imprint: Chandos Publishing
Language: English

This book, divided into two parts, provides an introduction to the quality management issues and gives a general overview to the use of ISO 9001 in the library environment. The second part presents the main features of ISO 9001:2008 with practical comments and examples on how to implement its clauses in libraries. Whether in the public or in the private sector, libraries can be seen as service organisations: they act in very dynamic environments where users are increasingly demanding new types of services. Thus the adoption of a quality management system helps each library in meeting the needs of the customers. This book covers some key ideas about how to approach the ISO 9001 standard in library terms, or any other information service unit. Managing Your Library and its Quality offers not only a useful approach to quality but it is also an excellent guide on how to manage knowledge within organisations and, a priori, thus should be utilised by the information professional.

  • Helps guide the implementation of a quality management system using ISO 9001, a standard widely and successfully used already in all types of organisations around the world
  • Translates the ISO 9001 standard to the terms and language used within the libraries
  • Presents a systematic approach to the quality management in libraries
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

This book, divided into two parts, provides an introduction to the quality management issues and gives a general overview to the use of ISO 9001 in the library environment. The second part presents the main features of ISO 9001:2008 with practical comments and examples on how to implement its clauses in libraries. Whether in the public or in the private sector, libraries can be seen as service organisations: they act in very dynamic environments where users are increasingly demanding new types of services. Thus the adoption of a quality management system helps each library in meeting the needs of the customers. This book covers some key ideas about how to approach the ISO 9001 standard in library terms, or any other information service unit. Managing Your Library and its Quality offers not only a useful approach to quality but it is also an excellent guide on how to manage knowledge within organisations and, a priori, thus should be utilised by the information professional.

More books from Elsevier Science

Cover of the book An Introduction to Probability and Statistical Inference by Núria Balagué, Jarmo Saarti
Cover of the book Separation, Preconcentration and Spectrophotometry in Inorganic Analysis by Núria Balagué, Jarmo Saarti
Cover of the book Advances in Agronomy by Núria Balagué, Jarmo Saarti
Cover of the book Usability Engineering by Núria Balagué, Jarmo Saarti
Cover of the book Thermosets and Composites by Núria Balagué, Jarmo Saarti
Cover of the book Occupational Health Practice by Núria Balagué, Jarmo Saarti
Cover of the book Understanding Consumers of Food Products by Núria Balagué, Jarmo Saarti
Cover of the book Mass Spectrometry for the Clinical Laboratory by Núria Balagué, Jarmo Saarti
Cover of the book The Late Cenozoic of Patagonia and Tierra del Fuego by Núria Balagué, Jarmo Saarti
Cover of the book Managerial Judgement and Strategic Investment Decisions by Núria Balagué, Jarmo Saarti
Cover of the book International Handbook of Earthquake & Engineering Seismology, Part A by Núria Balagué, Jarmo Saarti
Cover of the book Heterogeneity of Function in Numerical Cognition by Núria Balagué, Jarmo Saarti
Cover of the book Power Electronics Applied to Industrial Systems and Transports by Núria Balagué, Jarmo Saarti
Cover of the book The Art and Science of Digital Compositing by Núria Balagué, Jarmo Saarti
Cover of the book Novel Anticancer Agents by Núria Balagué, Jarmo Saarti
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy