Maximizing Management Performance and Quality with Service Analytics

Business & Finance, Management & Leadership, Management Science, Management
Cover of the book Maximizing Management Performance and Quality with Service Analytics by , IGI Global
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Author: ISBN: 9781466684980
Publisher: IGI Global Publication: August 12, 2015
Imprint: Business Science Reference Language: English
Author:
ISBN: 9781466684980
Publisher: IGI Global
Publication: August 12, 2015
Imprint: Business Science Reference
Language: English

Service analytics studies the collection of business analytics models and tools for the improvement of IT service management processes. By analyzing related quality, cost, and productivity metrics, as well as customer interactions and social factors, organizations can effectively exploit these resources to reveal valuable insights in support of business goals, maximizing performance, quality of service, and customer satisfaction. Maximizing Management Performance and Quality with Service Analytics offers a selection of service analytics solutions for process modeling and optimization proven to drive excellence in IT service management. This book is for practitioners engaged in IT service management who are interested in delivering high-quality and cost-competitive IT services, as well as academic and industrial researchers in the fields of information technology and computer science who are advancing data analysis, modeling, and optimization methods to new emerging fields.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Service analytics studies the collection of business analytics models and tools for the improvement of IT service management processes. By analyzing related quality, cost, and productivity metrics, as well as customer interactions and social factors, organizations can effectively exploit these resources to reveal valuable insights in support of business goals, maximizing performance, quality of service, and customer satisfaction. Maximizing Management Performance and Quality with Service Analytics offers a selection of service analytics solutions for process modeling and optimization proven to drive excellence in IT service management. This book is for practitioners engaged in IT service management who are interested in delivering high-quality and cost-competitive IT services, as well as academic and industrial researchers in the fields of information technology and computer science who are advancing data analysis, modeling, and optimization methods to new emerging fields.

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