Measuring Itsm

Measuring, Reporting, and Modeling the It Service Management Metrics That Matter Most to It Senior Executives

Nonfiction, Computers, Networking & Communications, Computer Security, Operating Systems, General Computing
Cover of the book Measuring Itsm by Randy A. Steinberg, Trafford Publishing
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Author: Randy A. Steinberg ISBN: 9781490719443
Publisher: Trafford Publishing Publication: December 4, 2013
Imprint: Trafford Publishing Language: English
Author: Randy A. Steinberg
ISBN: 9781490719443
Publisher: Trafford Publishing
Publication: December 4, 2013
Imprint: Trafford Publishing
Language: English

How do you measure and report your IT services and processes? Which metrics matter the most to senior executives?

Finally, here is a book that shows you how! Not theory, but a practical guide that shows you the operational metrics to use and how these can be calculated into key performance indicators (KPIs) and critical success factors (CSFs) that resonate with senior management. In this book, you will learn about the following:
Defining and building a comprehensive metrics program
Metrics that are the most important and how to calculate them
How to measure your IT services
Tips and suggestions for what to do if inadequate tools and reporting exist
Suggested approach for how to build your metrics program step-by-step
In addition, this book directs you to free sources for IT service management process and service metrics and reporting dashboards that you can use yourself. Simply enter your key operational metrics and the KPIs and CSFs get automatically calculated!
A comprehensive guide for building any service management metrics program with all the information you need in one place!
No theory here . . . this gives us real metrics we can easily go after.
A fantastic addition to our IT service management solution set!

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

How do you measure and report your IT services and processes? Which metrics matter the most to senior executives?

Finally, here is a book that shows you how! Not theory, but a practical guide that shows you the operational metrics to use and how these can be calculated into key performance indicators (KPIs) and critical success factors (CSFs) that resonate with senior management. In this book, you will learn about the following:
Defining and building a comprehensive metrics program
Metrics that are the most important and how to calculate them
How to measure your IT services
Tips and suggestions for what to do if inadequate tools and reporting exist
Suggested approach for how to build your metrics program step-by-step
In addition, this book directs you to free sources for IT service management process and service metrics and reporting dashboards that you can use yourself. Simply enter your key operational metrics and the KPIs and CSFs get automatically calculated!
A comprehensive guide for building any service management metrics program with all the information you need in one place!
No theory here . . . this gives us real metrics we can easily go after.
A fantastic addition to our IT service management solution set!

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