Measuring Quality Improvement in Healthcare
A Guide to Statistical Process Control Applications
Nonfiction, Health & Well Being, Medical, Patient Care, Health Care Delivery
| Author: | Robert C. Lloyd, Raymond G. Carey | ISBN: | 9780873898799 |
| Publisher: | ASQ Quality Press | Publication: | December 15, 2009 |
| Imprint: | Language: | English |
| Author: | Robert C. Lloyd, Raymond G. Carey |
| ISBN: | 9780873898799 |
| Publisher: | ASQ Quality Press |
| Publication: | December 15, 2009 |
| Imprint: | |
| Language: | English |
The authors' straightforward discussions of data collection, variation, and process improvement set the context for the use and interpretation of control charts. Their approach incorporates "the voice of the customer" as a key element driving the improvement processes and outcomes. The core of the book is a set of 12 case studies that show how to apply statistical thinking to health care process, and when and how to use different types of control charts. The practical, down-to-earth orientation of the book makes it accessible to a wide readership.
The authors' straightforward discussions of data collection, variation, and process improvement set the context for the use and interpretation of control charts. Their approach incorporates "the voice of the customer" as a key element driving the improvement processes and outcomes. The core of the book is a set of 12 case studies that show how to apply statistical thinking to health care process, and when and how to use different types of control charts. The practical, down-to-earth orientation of the book makes it accessible to a wide readership.
