Measuring the Performance of Public Services

Principles and Practice

Business & Finance, Human Resources & Personnel Management, Organizational Behavior
Cover of the book Measuring the Performance of Public Services by Michael Pidd, Cambridge University Press
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Michael Pidd ISBN: 9781139209618
Publisher: Cambridge University Press Publication: February 2, 2012
Imprint: Cambridge University Press Language: English
Author: Michael Pidd
ISBN: 9781139209618
Publisher: Cambridge University Press
Publication: February 2, 2012
Imprint: Cambridge University Press
Language: English

Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. As such, good performance measurement is a crucial component of improvement and planning, monitoring and control, comparison and benchmarking and also ensures democratic accountability. This book shows how the principles, uses and practice of performance measurement for public services differ from those in for-profit organisations, being based on the need to add public value rather than profit. It describes methods and approaches for measuring performance through time, for constructing and using scorecards, composite indicators, the use of league tables and rankings and argues that data-envelopment analysis is a useful tool when thinking about performance. This demonstrates the importance of allowing for the multidimensional nature of performance, as well as the need to base measurement on a sound technical footing.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. As such, good performance measurement is a crucial component of improvement and planning, monitoring and control, comparison and benchmarking and also ensures democratic accountability. This book shows how the principles, uses and practice of performance measurement for public services differ from those in for-profit organisations, being based on the need to add public value rather than profit. It describes methods and approaches for measuring performance through time, for constructing and using scorecards, composite indicators, the use of league tables and rankings and argues that data-envelopment analysis is a useful tool when thinking about performance. This demonstrates the importance of allowing for the multidimensional nature of performance, as well as the need to base measurement on a sound technical footing.

More books from Cambridge University Press

Cover of the book Between State and Synagogue by Michael Pidd
Cover of the book The Cambridge Companion to Arthur Miller by Michael Pidd
Cover of the book Clinical Mitochondrial Medicine by Michael Pidd
Cover of the book Interpersonal Emotion Dynamics in Close Relationships by Michael Pidd
Cover of the book Arabic Thought in the Liberal Age 1798–1939 by Michael Pidd
Cover of the book The Middle East in International Relations by Michael Pidd
Cover of the book Cold War Encounters in US-Occupied Okinawa by Michael Pidd
Cover of the book Injunctions Against Intermediaries in the European Union by Michael Pidd
Cover of the book The Legal Foundations of Inequality by Michael Pidd
Cover of the book Plutarch's Politics by Michael Pidd
Cover of the book Women Writing Art History in the Nineteenth Century by Michael Pidd
Cover of the book Breast Cancer by Michael Pidd
Cover of the book Clinical Infectious Disease by Michael Pidd
Cover of the book Evolution Equations by Michael Pidd
Cover of the book Who Speaks for the Poor? by Michael Pidd
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy