Negotiating with Tough Customers

Never Take "No!" for a Final Answer and Other Tactics to Win at the Bargaining Table

Business & Finance, Management & Leadership, Negotiating
Cover of the book Negotiating with Tough Customers by Steve Reilly, Red Wheel Weiser
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Steve Reilly ISBN: 9781632659507
Publisher: Red Wheel Weiser Publication: June 22, 2016
Imprint: Career Press Language: English
Author: Steve Reilly
ISBN: 9781632659507
Publisher: Red Wheel Weiser
Publication: June 22, 2016
Imprint: Career Press
Language: English

Negotiation is the middle ground between capitulation and stonewalling, a back-and-forth between two parties trying to reach agreement. If a price or other term is non-negotiable, there is no give and take, just “take it or leave it.” You may think you are negotiating, but if the other side isn’t playing, you aren’t either.

Regardless of the industry, situation, or product, the two most common mistakes negotiators make are:

  1. they give ground too easily, and;

  2. they get nothing in return.

When dealing with tough customers it is even more important to be able to defend your position and bargain for reciprocal concessions. Negotiating With Tough Customers provides proven methods for holding your ground against (seemingly) more powerful negotiators. But it goes further, making sure that when you do give ground, you get equal or better value in return.

Using a cooperative, collaborative approach in a hardball negotiation just doesn’t work. Tough negotiators will play win-win, but only if they have nothing to lose.

Negotiating With Tough Customers will make you a better salesperson by making you a better negotiator...and vice versa.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Negotiation is the middle ground between capitulation and stonewalling, a back-and-forth between two parties trying to reach agreement. If a price or other term is non-negotiable, there is no give and take, just “take it or leave it.” You may think you are negotiating, but if the other side isn’t playing, you aren’t either.

Regardless of the industry, situation, or product, the two most common mistakes negotiators make are:

  1. they give ground too easily, and;

  2. they get nothing in return.

When dealing with tough customers it is even more important to be able to defend your position and bargain for reciprocal concessions. Negotiating With Tough Customers provides proven methods for holding your ground against (seemingly) more powerful negotiators. But it goes further, making sure that when you do give ground, you get equal or better value in return.

Using a cooperative, collaborative approach in a hardball negotiation just doesn’t work. Tough negotiators will play win-win, but only if they have nothing to lose.

Negotiating With Tough Customers will make you a better salesperson by making you a better negotiator...and vice versa.

More books from Red Wheel Weiser

Cover of the book The Ultimate Start-Up Guide by Steve Reilly
Cover of the book The Autism Prophecies by Steve Reilly
Cover of the book Psychometric Portraiture of the Victorian Era by Steve Reilly
Cover of the book Shining Through: Switch On Your Life And Ground Yourself In Happiness by Steve Reilly
Cover of the book The Grand and Noble Order of Button Busters: A Side Degree for the use of Secret Societies, the object of which is to Revive Interest in the Meetings, Increase the Attendance and Furnish Entertainment for the Members by Steve Reilly
Cover of the book Do It Yourself Akashic Wisdom by Steve Reilly
Cover of the book The Witch's Guide to Wands by Steve Reilly
Cover of the book Romancing The Stove: Celebrated Recipes And Delicious Fun For Every Kitchen Goddess by Steve Reilly
Cover of the book A Piece of My Heart: Living Through the Grief of Miscarriage Stillbirth or Infant Death by Steve Reilly
Cover of the book PSI Spies by Steve Reilly
Cover of the book Shift by Steve Reilly
Cover of the book A Call From Heaven by Steve Reilly
Cover of the book Standing On My Head: Life Lessons In Contradictions by Steve Reilly
Cover of the book Dawn on Kukulkan: The Return of the Beginning by Steve Reilly
Cover of the book Trust Your Gut by Steve Reilly
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy