Non-Linguistic Analysis of Call Center Conversations

Nonfiction, Science & Nature, Technology, Electronics, Computers, Advanced Computing
Cover of the book Non-Linguistic Analysis of Call Center Conversations by Sunil Kumar Kopparapu, Springer International Publishing
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Author: Sunil Kumar Kopparapu ISBN: 9783319008974
Publisher: Springer International Publishing Publication: August 2, 2014
Imprint: Springer Language: English
Author: Sunil Kumar Kopparapu
ISBN: 9783319008974
Publisher: Springer International Publishing
Publication: August 2, 2014
Imprint: Springer
Language: English

The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.

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The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.

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