Ombudsmen at the Crossroads

The Legal Services Ombudsman, Dispute Resolution and Democratic Accountability

Nonfiction, Social & Cultural Studies, Political Science, Government, Public Policy, International
Cover of the book Ombudsmen at the Crossroads by Nick O'Brien, Mary Seneviratne, Palgrave Macmillan UK
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Author: Nick O'Brien, Mary Seneviratne ISBN: 9781137584465
Publisher: Palgrave Macmillan UK Publication: January 23, 2017
Imprint: Palgrave Macmillan Language: English
Author: Nick O'Brien, Mary Seneviratne
ISBN: 9781137584465
Publisher: Palgrave Macmillan UK
Publication: January 23, 2017
Imprint: Palgrave Macmillan
Language: English

This book charts the evolution of the Legal Services Ombudsman for England and Wales. Established in 1990, it had a statutory remit that explicitly recognized its dual responsibility for consumer dispute resolution and democratic accountability. It was replaced in 2010 by a very different type of ombudsman institution. The book describes how the Ombudsman reconciled its different roles and how far it succeeded in changing the mentality of the legal profession. The authors relate the Ombudsman’s successes and failures to current debates facing the ombudsman and regulatory community, and highlight the continuing potential of the ombudsman institution. The ombudsman institution emerges as a ‘third way’ between the courts and various forms of alternative dispute resolution, and as a creative and democratic means of responding to public grievance.

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This book charts the evolution of the Legal Services Ombudsman for England and Wales. Established in 1990, it had a statutory remit that explicitly recognized its dual responsibility for consumer dispute resolution and democratic accountability. It was replaced in 2010 by a very different type of ombudsman institution. The book describes how the Ombudsman reconciled its different roles and how far it succeeded in changing the mentality of the legal profession. The authors relate the Ombudsman’s successes and failures to current debates facing the ombudsman and regulatory community, and highlight the continuing potential of the ombudsman institution. The ombudsman institution emerges as a ‘third way’ between the courts and various forms of alternative dispute resolution, and as a creative and democratic means of responding to public grievance.

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