Performance Measurement of an Internal Service Team

Design and Implementation of a Balanced Scorecard

Business & Finance, Accounting, Financial
Cover of the book Performance Measurement of an Internal Service Team by Silvan Lehner, GRIN Publishing
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Author: Silvan Lehner ISBN: 9783668121706
Publisher: GRIN Publishing Publication: January 11, 2016
Imprint: GRIN Publishing Language: English
Author: Silvan Lehner
ISBN: 9783668121706
Publisher: GRIN Publishing
Publication: January 11, 2016
Imprint: GRIN Publishing
Language: English

Master's Thesis from the year 2014 in the subject Business economics - Controlling, grade: 5.2, University of Basel, course: Department of Controlling and Accounting, language: English, abstract: In 1992, Kaplan and Norton developed the balanced scorecard framework, which has since become one of the most influencial performance measurement systems available. This concept has been successfully adopted by various businesses to overcome the shortcomings of classical performance evaluation tools. This paper addresses the design and implementation of a balanced scorecard for an internal service organisation, whereby specific characteristics of the support team are analysed beforehand to develop a suitable performance measurement system.

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Master's Thesis from the year 2014 in the subject Business economics - Controlling, grade: 5.2, University of Basel, course: Department of Controlling and Accounting, language: English, abstract: In 1992, Kaplan and Norton developed the balanced scorecard framework, which has since become one of the most influencial performance measurement systems available. This concept has been successfully adopted by various businesses to overcome the shortcomings of classical performance evaluation tools. This paper addresses the design and implementation of a balanced scorecard for an internal service organisation, whereby specific characteristics of the support team are analysed beforehand to develop a suitable performance measurement system.

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