Pragmatic Application of Service Management

The Five Anchor Approach

Nonfiction, Computers, Networking & Communications, Computer Security, Operating Systems, Application Software
Cover of the book Pragmatic Application of Service Management by Suzanne Van Hove, Mark Thomas, IT Governance Publishing
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Author: Suzanne Van Hove, Mark Thomas ISBN: 9781849288774
Publisher: IT Governance Publishing Publication: December 15, 2016
Imprint: ITGP Language: English
Author: Suzanne Van Hove, Mark Thomas
ISBN: 9781849288774
Publisher: IT Governance Publishing
Publication: December 15, 2016
Imprint: ITGP
Language: English
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Completely updated by service management gurus Suzanne D. Van Hove and Mark Thomas, the second edition of Pragmatic Application of Service Management The Five Anchor Approach provides comprehensive guidance on creating an integrated system based on COBIT 5, ISO 20000, ITIL, and CMMI-SVC. This practical book enables service managers to immediately adapt and deploy the guidance, and quickly improve their ITSM function.
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Completely updated by service management gurus Suzanne D. Van Hove and Mark Thomas, the second edition of Pragmatic Application of Service Management The Five Anchor Approach provides comprehensive guidance on creating an integrated system based on COBIT 5, ISO 20000, ITIL, and CMMI-SVC. This practical book enables service managers to immediately adapt and deploy the guidance, and quickly improve their ITSM function.

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