Service Quality Management in Hospitality, Tourism, and Leisure

Business & Finance, Industries & Professions, Hospitality, Tourism & Travel
Cover of the book Service Quality Management in Hospitality, Tourism, and Leisure by Connie Mok, Beverley Sparks, Jay Kadampully, Taylor and Francis
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Connie Mok, Beverley Sparks, Jay Kadampully ISBN: 9781136386633
Publisher: Taylor and Francis Publication: January 11, 2013
Imprint: Routledge Language: English
Author: Connie Mok, Beverley Sparks, Jay Kadampully
ISBN: 9781136386633
Publisher: Taylor and Francis
Publication: January 11, 2013
Imprint: Routledge
Language: English

Does your staff deliver the highest quality service possible?

Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation.

Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will improve the delivery of hospitality services, and provides clear and simple explanations of theoretical concepts as well as their practical applications! Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world.

This essential book provides you with clear, comprehensive explanations of theoretical concepts and methods that will give you the competitive edge in this fast-changing field. Topics covered include:

  • services management
  • marketing
  • operations management
  • human resources management
  • service quality management

Service Quality Management in Hospitality, Tourism, and Leisure brings together an array of pertinent materials that will measure and enhance customer satisfaction and help you provide superior hospitality services, and groups them in easy-to-use clusters for quick reference.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Does your staff deliver the highest quality service possible?

Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation.

Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will improve the delivery of hospitality services, and provides clear and simple explanations of theoretical concepts as well as their practical applications! Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world.

This essential book provides you with clear, comprehensive explanations of theoretical concepts and methods that will give you the competitive edge in this fast-changing field. Topics covered include:

Service Quality Management in Hospitality, Tourism, and Leisure brings together an array of pertinent materials that will measure and enhance customer satisfaction and help you provide superior hospitality services, and groups them in easy-to-use clusters for quick reference.

More books from Taylor and Francis

Cover of the book No Way of Knowing by Connie Mok, Beverley Sparks, Jay Kadampully
Cover of the book The US Versus the North Korean Nuclear Threat by Connie Mok, Beverley Sparks, Jay Kadampully
Cover of the book Child and Adolescent Psychiatry for the Specialty Board Review by Connie Mok, Beverley Sparks, Jay Kadampully
Cover of the book Indices and Indicators in Development by Connie Mok, Beverley Sparks, Jay Kadampully
Cover of the book Educating Language Minority Children by Connie Mok, Beverley Sparks, Jay Kadampully
Cover of the book Eurodrugs by Connie Mok, Beverley Sparks, Jay Kadampully
Cover of the book The Supreme Command, 1914-1918 (Routledge Revivals) by Connie Mok, Beverley Sparks, Jay Kadampully
Cover of the book The Romanticism of Contemporary Theory by Connie Mok, Beverley Sparks, Jay Kadampully
Cover of the book Jacob French (1754-1817): The Collected Works by Connie Mok, Beverley Sparks, Jay Kadampully
Cover of the book Development in Infancy by Connie Mok, Beverley Sparks, Jay Kadampully
Cover of the book Theorising NATO by Connie Mok, Beverley Sparks, Jay Kadampully
Cover of the book Independence Movements in Subnational Island Jurisdictions by Connie Mok, Beverley Sparks, Jay Kadampully
Cover of the book The Radicalism of Romantic Love by Connie Mok, Beverley Sparks, Jay Kadampully
Cover of the book Health Care and Poor Relief in 18th and 19th Century Northern Europe by Connie Mok, Beverley Sparks, Jay Kadampully
Cover of the book Unsustainable Institutions of Men by Connie Mok, Beverley Sparks, Jay Kadampully
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy