Service Quality Management in Hospitality, Tourism, and Leisure

Business & Finance, Industries & Professions, Hospitality, Tourism & Travel
Cover of the book Service Quality Management in Hospitality, Tourism, and Leisure by Connie Mok, Beverley Sparks, Jay Kadampully, Taylor and Francis
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Author: Connie Mok, Beverley Sparks, Jay Kadampully ISBN: 9781136386633
Publisher: Taylor and Francis Publication: January 11, 2013
Imprint: Routledge Language: English
Author: Connie Mok, Beverley Sparks, Jay Kadampully
ISBN: 9781136386633
Publisher: Taylor and Francis
Publication: January 11, 2013
Imprint: Routledge
Language: English

Does your staff deliver the highest quality service possible?

Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation.

Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will improve the delivery of hospitality services, and provides clear and simple explanations of theoretical concepts as well as their practical applications! Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world.

This essential book provides you with clear, comprehensive explanations of theoretical concepts and methods that will give you the competitive edge in this fast-changing field. Topics covered include:

  • services management
  • marketing
  • operations management
  • human resources management
  • service quality management

Service Quality Management in Hospitality, Tourism, and Leisure brings together an array of pertinent materials that will measure and enhance customer satisfaction and help you provide superior hospitality services, and groups them in easy-to-use clusters for quick reference.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Does your staff deliver the highest quality service possible?

Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation.

Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will improve the delivery of hospitality services, and provides clear and simple explanations of theoretical concepts as well as their practical applications! Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world.

This essential book provides you with clear, comprehensive explanations of theoretical concepts and methods that will give you the competitive edge in this fast-changing field. Topics covered include:

Service Quality Management in Hospitality, Tourism, and Leisure brings together an array of pertinent materials that will measure and enhance customer satisfaction and help you provide superior hospitality services, and groups them in easy-to-use clusters for quick reference.

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