Service Systems Implementation

Business & Finance, Industries & Professions, Information Management, Nonfiction, Computers, General Computing, Management & Leadership, Management
Cover of the book Service Systems Implementation by , Springer US
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: ISBN: 9781441979049
Publisher: Springer US Publication: February 7, 2011
Imprint: Springer Language: English
Author:
ISBN: 9781441979049
Publisher: Springer US
Publication: February 7, 2011
Imprint: Springer
Language: English

Service Systems Implementation provides the latest applications and practices aimed at improving the key performance indicators of service systems, especially those related to service quality, service productivity, regulatory compliance, and sustainable service innovation. The book presents action-oriented, application-oriented, design science-oriented (artifacts building: constructs, models, methods and instantiations) and case study-oriented research with actionable results by illustrating techniques that can be employed in large scale, real world examples. The case studies will help visualize service systems along the four key dimensions of people, information, technology and value propositions which can help enable better integration between them towards higher value propositions.

The chapters, written by leading experts in the field, examine a wide range of substantive issues and implementations related to service science in various industries. These contributions also showcase the application of an array of research methods, including surveys, experiments, design science, case studies and frameworks, providing the reader with insights and guidelines to assist in building their own service systems, and thus, moving toward a more favorable service customer and provider experience.

Service Systems Implementation, along with its companion text, The Science of Service Systems, is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Service Systems Implementation provides the latest applications and practices aimed at improving the key performance indicators of service systems, especially those related to service quality, service productivity, regulatory compliance, and sustainable service innovation. The book presents action-oriented, application-oriented, design science-oriented (artifacts building: constructs, models, methods and instantiations) and case study-oriented research with actionable results by illustrating techniques that can be employed in large scale, real world examples. The case studies will help visualize service systems along the four key dimensions of people, information, technology and value propositions which can help enable better integration between them towards higher value propositions.

The chapters, written by leading experts in the field, examine a wide range of substantive issues and implementations related to service science in various industries. These contributions also showcase the application of an array of research methods, including surveys, experiments, design science, case studies and frameworks, providing the reader with insights and guidelines to assist in building their own service systems, and thus, moving toward a more favorable service customer and provider experience.

Service Systems Implementation, along with its companion text, The Science of Service Systems, is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science.

More books from Springer US

Cover of the book The Biology of Camel-Spiders by
Cover of the book Cancers of the Head and Neck by
Cover of the book Massive Rotator Cuff Tears by
Cover of the book The Acth Axis: Pathogenesis, Diagnosis and Treatment by
Cover of the book Empirical Studies in Comparative Politics by
Cover of the book Machine Learning Models and Algorithms for Big Data Classification by
Cover of the book Conserving Biodiversity in Arid Regions by
Cover of the book Models, Methods, Concepts & Applications of the Analytic Hierarchy Process by
Cover of the book Enzyme Engineering by
Cover of the book Adult Development, Therapy, and Culture by
Cover of the book Reducing Racial/Ethnic Disparities in Reproductive and Perinatal Outcomes by
Cover of the book Modern Trends in Applied Aquatic Ecology by
Cover of the book Psychotraumatology by
Cover of the book Endocrine Neoplasia by
Cover of the book Vascular Endothelium by
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy