Studies in Conversational UX Design

Nonfiction, Computers, Advanced Computing, Programming, User Interfaces, Artificial Intelligence, General Computing
Cover of the book Studies in Conversational UX Design by , Springer International Publishing
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: ISBN: 9783319955797
Publisher: Springer International Publishing Publication: September 3, 2018
Imprint: Springer Language: English
Author:
ISBN: 9783319955797
Publisher: Springer International Publishing
Publication: September 3, 2018
Imprint: Springer
Language: English

As voice interfaces and virtual assistants have moved out of the industry research labs and into the pockets, desktops and living rooms of the general public, a demand for a new kind of user experience (UX) design is emerging. Although the people are becoming familiar with Siri, Alexa, Cortana and others, their user experience is still characterized by short, command- or query-oriented exchanges, rather than longer, conversational ones. Limitations of the microphone and natural language processing technologies are only part of the problem. Current conventions of UX design apply mostly to visual user interfaces, such as web or mobile; they are less useful for deciding how to organize utterances, by the user and the virtual agent, into sequences that work like those of natural human conversation. 

This edited book explores the intersection of UX design, of both text- or voice-based virtual agents, and the analysis of naturally occurring human conversation (e.g., the Conversation Analysis, Discourse Analysis and Interactional Sociolinguistics literatures). It contains contributions from researchers, from academia and industry, with varied backgrounds working in the area of human-computer interaction. Each chapter explores some aspect of conversational UX design. Some describe the design challenges faced in creating a particular virtual agent. Others discuss how the findings from the literatures of the social sciences can inform a new kind of UX design that starts with conversation.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

As voice interfaces and virtual assistants have moved out of the industry research labs and into the pockets, desktops and living rooms of the general public, a demand for a new kind of user experience (UX) design is emerging. Although the people are becoming familiar with Siri, Alexa, Cortana and others, their user experience is still characterized by short, command- or query-oriented exchanges, rather than longer, conversational ones. Limitations of the microphone and natural language processing technologies are only part of the problem. Current conventions of UX design apply mostly to visual user interfaces, such as web or mobile; they are less useful for deciding how to organize utterances, by the user and the virtual agent, into sequences that work like those of natural human conversation. 

This edited book explores the intersection of UX design, of both text- or voice-based virtual agents, and the analysis of naturally occurring human conversation (e.g., the Conversation Analysis, Discourse Analysis and Interactional Sociolinguistics literatures). It contains contributions from researchers, from academia and industry, with varied backgrounds working in the area of human-computer interaction. Each chapter explores some aspect of conversational UX design. Some describe the design challenges faced in creating a particular virtual agent. Others discuss how the findings from the literatures of the social sciences can inform a new kind of UX design that starts with conversation.

More books from Springer International Publishing

Cover of the book Contemporary Architecture and Urbanism in Iran by
Cover of the book Automotive Electronics Design Fundamentals by
Cover of the book Social Informatics by
Cover of the book Diversity and Inclusion in the Global Workplace by
Cover of the book Re-Evaluating Regional Organizations by
Cover of the book Marine Productivity: Perturbations and Resilience of Socio-ecosystems by
Cover of the book Change Management in Nonprofit Organizations by
Cover of the book Combinatorial Optimization by
Cover of the book Cognitive Interference Management in Heterogeneous Networks by
Cover of the book Climate Change-Resilient Agriculture and Agroforestry by
Cover of the book Bedside Approach to Autonomic Disorders by
Cover of the book Global Security, Safety and Sustainability: Tomorrow’s Challenges of Cyber Security by
Cover of the book Galileo and the Equations of Motion by
Cover of the book Structured Object-Oriented Formal Language and Method by
Cover of the book Wavelet Applications in Economics and Finance by
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy