Super7 Operations

The Next Step for Lean in Financial Services

Business & Finance, Management & Leadership, Operations Research, Finance & Investing, Finance, Management
Cover of the book Super7 Operations by Menno R. Van Dijk MSc, iUniverse
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Author: Menno R. Van Dijk MSc ISBN: 9781491713518
Publisher: iUniverse Publication: November 29, 2013
Imprint: iUniverse Language: English
Author: Menno R. Van Dijk MSc
ISBN: 9781491713518
Publisher: iUniverse
Publication: November 29, 2013
Imprint: iUniverse
Language: English

When author and operational excellence consultant Menno R. van Dijk joined ING Domestic Bank in the Netherlands, the company had already been using the Lean system a few years. But van Dijk felt something was missingthe fun factor: experiments, improvements, a supportive management style, and teamwork. He wasnt seeing the sense of invigoration and renewal that comes when employees on the shop floor experience the improvement brought on by a Lean implementation.

He went to work and created a new approachSuper7that took the Lean system in financial services to the next level. It radically reduced customer waiting times with less management and more responsibility on the shop floor. In Super7 Operations, he discusses Super7 in detailhow it was developed, what it does for customers, how it changes culture on the shop floor, and how it affects employees and managers. He explains its benefits, which include

flexible capacity to cope with fluctuating demandno inventory, no waiting;

small, autonomous teams committed to getting the job done for their customers;

output management and delegated responsibilities; and

continuous improvement of performance without the need for tight controls.

Including case studies, this guide provides valuable tips and tricks for implementing Super7 in an organization that is looking for ways to improve their customers experience.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

When author and operational excellence consultant Menno R. van Dijk joined ING Domestic Bank in the Netherlands, the company had already been using the Lean system a few years. But van Dijk felt something was missingthe fun factor: experiments, improvements, a supportive management style, and teamwork. He wasnt seeing the sense of invigoration and renewal that comes when employees on the shop floor experience the improvement brought on by a Lean implementation.

He went to work and created a new approachSuper7that took the Lean system in financial services to the next level. It radically reduced customer waiting times with less management and more responsibility on the shop floor. In Super7 Operations, he discusses Super7 in detailhow it was developed, what it does for customers, how it changes culture on the shop floor, and how it affects employees and managers. He explains its benefits, which include

flexible capacity to cope with fluctuating demandno inventory, no waiting;

small, autonomous teams committed to getting the job done for their customers;

output management and delegated responsibilities; and

continuous improvement of performance without the need for tight controls.

Including case studies, this guide provides valuable tips and tricks for implementing Super7 in an organization that is looking for ways to improve their customers experience.

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