System Center 2012 Service Manager Unleashed

Nonfiction, Computers, Database Management, Client-Server Computing
Cover of the book System Center 2012 Service Manager Unleashed by Kerrie Meyler, Kurt Van Hoecke, Samuel Erskine, Steve Buchanan, Pearson Education
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Kerrie Meyler, Kurt Van Hoecke, Samuel Erskine, Steve Buchanan ISBN: 9780133744170
Publisher: Pearson Education Publication: September 26, 2014
Imprint: Sams Publishing Language: English
Author: Kerrie Meyler, Kurt Van Hoecke, Samuel Erskine, Steve Buchanan
ISBN: 9780133744170
Publisher: Pearson Education
Publication: September 26, 2014
Imprint: Sams Publishing
Language: English
This comprehensive resource will help you automate and optimize all facets of service management with System Center 2012 Service Manager.

Expert consultants offer deep “in the trenches” insights for improving problem resolution, change control, release management, asset lifecycle management, chargeback, and more. You’ll learn how to implement high-value best practices from ITIL and the Microsoft Operations Framework.

The authors begin with an expert overview of Service Manager, its evolution, and its new capabilities. Next, they walk through overall planning, design, implementation, and upgrades. Then, to help you focus your efforts, they present stepwise coverage of all topics in each feature area, linking technical information about Service Manager with essential knowledge about the technologies it depends on.

Whatever your role in deploying or running Service Manager, this guide will help you deliver more responsive support at lower cost and drive more value from all your IT investments.

• Leverage MOF and ITIL processes built into System Center 2012 Service Manager
• Plan and design your Service Manager deployment
• Install Service Manager or upgrade from earlier versions
• Efficiently administer work and configuration items
• Use connectors to integrate with Active Directory, Exchange, and System Center components
• Create service maps
• Enable end user access through Service Manager’s self-service portal
• Implement incident, problem, change, and release management
• Utilize workflows to automate key support processes
• Create service level agreements with calendars, metrics, and objectives
• Provide quick access to a standardized catalog of services
• Use notification to ensure that Service Manager items are promptly addressed
• Secure Service Manager and its data warehouse/reporting platform
• Perform maintenance, backup, and recovery
• Manage Service Manager performance
• Customize Service Manager

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
This comprehensive resource will help you automate and optimize all facets of service management with System Center 2012 Service Manager.

Expert consultants offer deep “in the trenches” insights for improving problem resolution, change control, release management, asset lifecycle management, chargeback, and more. You’ll learn how to implement high-value best practices from ITIL and the Microsoft Operations Framework.

The authors begin with an expert overview of Service Manager, its evolution, and its new capabilities. Next, they walk through overall planning, design, implementation, and upgrades. Then, to help you focus your efforts, they present stepwise coverage of all topics in each feature area, linking technical information about Service Manager with essential knowledge about the technologies it depends on.

Whatever your role in deploying or running Service Manager, this guide will help you deliver more responsive support at lower cost and drive more value from all your IT investments.

• Leverage MOF and ITIL processes built into System Center 2012 Service Manager
• Plan and design your Service Manager deployment
• Install Service Manager or upgrade from earlier versions
• Efficiently administer work and configuration items
• Use connectors to integrate with Active Directory, Exchange, and System Center components
• Create service maps
• Enable end user access through Service Manager’s self-service portal
• Implement incident, problem, change, and release management
• Utilize workflows to automate key support processes
• Create service level agreements with calendars, metrics, and objectives
• Provide quick access to a standardized catalog of services
• Use notification to ensure that Service Manager items are promptly addressed
• Secure Service Manager and its data warehouse/reporting platform
• Perform maintenance, backup, and recovery
• Manage Service Manager performance
• Customize Service Manager

More books from Pearson Education

Cover of the book Designing Software Architectures by Kerrie Meyler, Kurt Van Hoecke, Samuel Erskine, Steve Buchanan
Cover of the book 5 Business Skills Every Professional Must Master (Collection) by Kerrie Meyler, Kurt Van Hoecke, Samuel Erskine, Steve Buchanan
Cover of the book Virtualizing Hadoop by Kerrie Meyler, Kurt Van Hoecke, Samuel Erskine, Steve Buchanan
Cover of the book Sun Web Server by Kerrie Meyler, Kurt Van Hoecke, Samuel Erskine, Steve Buchanan
Cover of the book The Rules of Money by Kerrie Meyler, Kurt Van Hoecke, Samuel Erskine, Steve Buchanan
Cover of the book PMP Rapid Review by Kerrie Meyler, Kurt Van Hoecke, Samuel Erskine, Steve Buchanan
Cover of the book Absolute Beginner's Guide to Personal Firewalls by Kerrie Meyler, Kurt Van Hoecke, Samuel Erskine, Steve Buchanan
Cover of the book Financial Times Guide to Investment Trusts by Kerrie Meyler, Kurt Van Hoecke, Samuel Erskine, Steve Buchanan
Cover of the book My Pinterest by Kerrie Meyler, Kurt Van Hoecke, Samuel Erskine, Steve Buchanan
Cover of the book Unreal Engine 4 for Design Visualization by Kerrie Meyler, Kurt Van Hoecke, Samuel Erskine, Steve Buchanan
Cover of the book Why Your Company Must Have a Design Culture by Kerrie Meyler, Kurt Van Hoecke, Samuel Erskine, Steve Buchanan
Cover of the book Windows Internals, Part 2 by Kerrie Meyler, Kurt Van Hoecke, Samuel Erskine, Steve Buchanan
Cover of the book York Notes Companions: Renaissance Poetry and Prose by Kerrie Meyler, Kurt Van Hoecke, Samuel Erskine, Steve Buchanan
Cover of the book Business Express: How to communicate Change to your Team by Kerrie Meyler, Kurt Van Hoecke, Samuel Erskine, Steve Buchanan
Cover of the book Chained Exploits by Kerrie Meyler, Kurt Van Hoecke, Samuel Erskine, Steve Buchanan
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy