The Broken Link
Business & Finance, Marketing & Sales, Customer Service, Business Reference, Business Ethics, Business Communication
| Author: | Erik P. Feldmanis | ISBN: | 9781386558842 |
| Publisher: | Erik Feldmanis | Publication: | January 2, 2018 |
| Imprint: | Language: | English |
| Author: | Erik P. Feldmanis |
| ISBN: | 9781386558842 |
| Publisher: | Erik Feldmanis |
| Publication: | January 2, 2018 |
| Imprint: | |
| Language: | English |
The broken Link in Customer Service.
Customer Service - A thing of the past? Let's face it, it's clearly time to change the way many businesses and organizations do "Business".
Knowledge is power, and this is a two-way street. The more informed the organization and the customer is, the more successful the outcome for both parties. Customer service is not a secret - it's an expectation of the customer and a responsibility of the organization.
This book is written allowing the reader to become proactively involved in the process of learning, evaluation, discussion and developing of solutions to real-world customer service events, focusing on why these processes sometimes go wrong and what can be done to reverse these spiraling trends.
The broken Link in Customer Service.
Customer Service - A thing of the past? Let's face it, it's clearly time to change the way many businesses and organizations do "Business".
Knowledge is power, and this is a two-way street. The more informed the organization and the customer is, the more successful the outcome for both parties. Customer service is not a secret - it's an expectation of the customer and a responsibility of the organization.
This book is written allowing the reader to become proactively involved in the process of learning, evaluation, discussion and developing of solutions to real-world customer service events, focusing on why these processes sometimes go wrong and what can be done to reverse these spiraling trends.
