The Customer Is Not Always Right

Nonfiction, Entertainment, Humour & Comedy, General Humour
Cover of the book The Customer Is Not Always Right by Kenneth Santana, Lulu Publishing Services
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Author: Kenneth Santana ISBN: 9781483447964
Publisher: Lulu Publishing Services Publication: April 18, 2016
Imprint: Lulu Publishing Services Language: English
Author: Kenneth Santana
ISBN: 9781483447964
Publisher: Lulu Publishing Services
Publication: April 18, 2016
Imprint: Lulu Publishing Services
Language: English

Since the beginning of time, businesses around the world have been catering to customers’ needs and customers have been getting their way based on one important fact: they are always right. Or are they? Kenneth Santana relies on twenty-five years of experience working in the restaurant business to share advice from the trenches that will help employees deal with all aspects of the customer relationship and, in turn, help customers understand what occurs behind the scenes while dining out. Santana’s wisdom includes the reasons why it is inconvenient to ask for a table change, how to correctly order off the menu, why it is important to tip, and how to make the dreaded Black Friday experience more pleasant. Through honest feedback, Santana encourages employees and customers to emerge from what has become a very dysfunctional relationship and develop a mutually respectful connection.

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Since the beginning of time, businesses around the world have been catering to customers’ needs and customers have been getting their way based on one important fact: they are always right. Or are they? Kenneth Santana relies on twenty-five years of experience working in the restaurant business to share advice from the trenches that will help employees deal with all aspects of the customer relationship and, in turn, help customers understand what occurs behind the scenes while dining out. Santana’s wisdom includes the reasons why it is inconvenient to ask for a table change, how to correctly order off the menu, why it is important to tip, and how to make the dreaded Black Friday experience more pleasant. Through honest feedback, Santana encourages employees and customers to emerge from what has become a very dysfunctional relationship and develop a mutually respectful connection.

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