The Dark Side of Emotional Labour

Business & Finance, Marketing & Sales, Customer Service, Business Reference, Business Ethics
Cover of the book The Dark Side of Emotional Labour by Jenna Ward, Robert McMurray, Taylor and Francis
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Jenna Ward, Robert McMurray ISBN: 9781134094226
Publisher: Taylor and Francis Publication: October 5, 2015
Imprint: Routledge Language: English
Author: Jenna Ward, Robert McMurray
ISBN: 9781134094226
Publisher: Taylor and Francis
Publication: October 5, 2015
Imprint: Routledge
Language: English

The Dark Side of Emotional Labour explores the work that the rest of society would rather not think about, the often unseen work that is emotionally disturbing, exhausting, upsetting, and stigmatising. This is work that is simultaneously undesirable and rewarding, work whose tasks are eschewed and yet necessary for the effective function of individual organisations and society at large.

Diverse and challenging, this book examines how workers such as the doorman, the HR manager, the waiter and the doctor’s receptionist experience verbal aggression and intimidation; how the prison officer and home carer respond to the emotions associated with physical violence, and; how the Samaritan, banker and veterinarian deal in death and despair. It also considers how different individuals develop the emotional capital necessary to cope with the dark side of emotional labour, and how individuals can make sense of, and come to take satisfaction and pride in, such difficult work. Finally, the book considers what is to be done with darker emotional work, both in terms of the management and care of those labouring on the dark side.

Challenging and original, this book gives a voice to those who undertake the most demanding work on our behalf. It will be of interest to researchers and students of organisation studies and its related fields, and to every one of us who is called on to work or manage on the Dark Side.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

The Dark Side of Emotional Labour explores the work that the rest of society would rather not think about, the often unseen work that is emotionally disturbing, exhausting, upsetting, and stigmatising. This is work that is simultaneously undesirable and rewarding, work whose tasks are eschewed and yet necessary for the effective function of individual organisations and society at large.

Diverse and challenging, this book examines how workers such as the doorman, the HR manager, the waiter and the doctor’s receptionist experience verbal aggression and intimidation; how the prison officer and home carer respond to the emotions associated with physical violence, and; how the Samaritan, banker and veterinarian deal in death and despair. It also considers how different individuals develop the emotional capital necessary to cope with the dark side of emotional labour, and how individuals can make sense of, and come to take satisfaction and pride in, such difficult work. Finally, the book considers what is to be done with darker emotional work, both in terms of the management and care of those labouring on the dark side.

Challenging and original, this book gives a voice to those who undertake the most demanding work on our behalf. It will be of interest to researchers and students of organisation studies and its related fields, and to every one of us who is called on to work or manage on the Dark Side.

More books from Taylor and Francis

Cover of the book The Transnational Politics of Corporate Governance Regulation by Jenna Ward, Robert McMurray
Cover of the book Progress in Self Psychology, V. 13 by Jenna Ward, Robert McMurray
Cover of the book Taking-Place: Non-Representational Theories and Geography by Jenna Ward, Robert McMurray
Cover of the book World in Transition 2 by Jenna Ward, Robert McMurray
Cover of the book Governing Child Sexual Abuse by Jenna Ward, Robert McMurray
Cover of the book Political Aspects of the Economic Monetary Union by Jenna Ward, Robert McMurray
Cover of the book The Routledge Companion To Postcolonial Studies by Jenna Ward, Robert McMurray
Cover of the book Defiant Desire by Jenna Ward, Robert McMurray
Cover of the book Towards Global Localization by Jenna Ward, Robert McMurray
Cover of the book Rural Development by Jenna Ward, Robert McMurray
Cover of the book Changing Organizations from Within by Jenna Ward, Robert McMurray
Cover of the book Pure Madness by Jenna Ward, Robert McMurray
Cover of the book Vulnerable People, Vulnerable States by Jenna Ward, Robert McMurray
Cover of the book Commercial Law and Practice in the South Pacific by Jenna Ward, Robert McMurray
Cover of the book Nations Abroad by Jenna Ward, Robert McMurray
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy