The Dark Side of Emotional Labour

Business & Finance, Marketing & Sales, Customer Service, Business Reference, Business Ethics
Cover of the book The Dark Side of Emotional Labour by Jenna Ward, Robert McMurray, Taylor and Francis
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Jenna Ward, Robert McMurray ISBN: 9781134094226
Publisher: Taylor and Francis Publication: October 5, 2015
Imprint: Routledge Language: English
Author: Jenna Ward, Robert McMurray
ISBN: 9781134094226
Publisher: Taylor and Francis
Publication: October 5, 2015
Imprint: Routledge
Language: English

The Dark Side of Emotional Labour explores the work that the rest of society would rather not think about, the often unseen work that is emotionally disturbing, exhausting, upsetting, and stigmatising. This is work that is simultaneously undesirable and rewarding, work whose tasks are eschewed and yet necessary for the effective function of individual organisations and society at large.

Diverse and challenging, this book examines how workers such as the doorman, the HR manager, the waiter and the doctor’s receptionist experience verbal aggression and intimidation; how the prison officer and home carer respond to the emotions associated with physical violence, and; how the Samaritan, banker and veterinarian deal in death and despair. It also considers how different individuals develop the emotional capital necessary to cope with the dark side of emotional labour, and how individuals can make sense of, and come to take satisfaction and pride in, such difficult work. Finally, the book considers what is to be done with darker emotional work, both in terms of the management and care of those labouring on the dark side.

Challenging and original, this book gives a voice to those who undertake the most demanding work on our behalf. It will be of interest to researchers and students of organisation studies and its related fields, and to every one of us who is called on to work or manage on the Dark Side.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

The Dark Side of Emotional Labour explores the work that the rest of society would rather not think about, the often unseen work that is emotionally disturbing, exhausting, upsetting, and stigmatising. This is work that is simultaneously undesirable and rewarding, work whose tasks are eschewed and yet necessary for the effective function of individual organisations and society at large.

Diverse and challenging, this book examines how workers such as the doorman, the HR manager, the waiter and the doctor’s receptionist experience verbal aggression and intimidation; how the prison officer and home carer respond to the emotions associated with physical violence, and; how the Samaritan, banker and veterinarian deal in death and despair. It also considers how different individuals develop the emotional capital necessary to cope with the dark side of emotional labour, and how individuals can make sense of, and come to take satisfaction and pride in, such difficult work. Finally, the book considers what is to be done with darker emotional work, both in terms of the management and care of those labouring on the dark side.

Challenging and original, this book gives a voice to those who undertake the most demanding work on our behalf. It will be of interest to researchers and students of organisation studies and its related fields, and to every one of us who is called on to work or manage on the Dark Side.

More books from Taylor and Francis

Cover of the book Developing Human Resources by Jenna Ward, Robert McMurray
Cover of the book Nationalism in Europe by Jenna Ward, Robert McMurray
Cover of the book Moral Agendas For Children's Welfare by Jenna Ward, Robert McMurray
Cover of the book History of Chinese Political Thought by Jenna Ward, Robert McMurray
Cover of the book Effective Organizational Change by Jenna Ward, Robert McMurray
Cover of the book The Lively Arts of the London Stage, 1675–1725 by Jenna Ward, Robert McMurray
Cover of the book Andre Gunder Frank and Global Development by Jenna Ward, Robert McMurray
Cover of the book Identity and Play in Interactive Digital Media by Jenna Ward, Robert McMurray
Cover of the book Literatures of Exile in the English Revolution and its Aftermath, 1640-1690 by Jenna Ward, Robert McMurray
Cover of the book Britain and the Balkans by Jenna Ward, Robert McMurray
Cover of the book Max Weber and Karl Marx by Jenna Ward, Robert McMurray
Cover of the book The Tobacco Challenge by Jenna Ward, Robert McMurray
Cover of the book Professional Report Writing by Jenna Ward, Robert McMurray
Cover of the book Influential Ghosts by Jenna Ward, Robert McMurray
Cover of the book Genre and Cinema by Jenna Ward, Robert McMurray
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy