The Definitive Guide to Order Fulfillment and Customer Service

Principles and Strategies for Planning, Organizing, and Managing Fulfillment and Service Operations

Nonfiction, Science & Nature, Technology, Operations Research, Manufacturing, Business & Finance, Management & Leadership, Production & Operations Management
Cover of the book The Definitive Guide to Order Fulfillment and Customer Service by CSCMP, Stanley E. Fawcett, Amydee M. Fawcett, Pearson Education
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Author: CSCMP, Stanley E. Fawcett, Amydee M. Fawcett ISBN: 9780133453874
Publisher: Pearson Education Publication: December 16, 2013
Imprint: Pearson FT Press Language: English
Author: CSCMP, Stanley E. Fawcett, Amydee M. Fawcett
ISBN: 9780133453874
Publisher: Pearson Education
Publication: December 16, 2013
Imprint: Pearson FT Press
Language: English

This is the most authoritative and complete guide to planning, implementing, measuring, and optimizing world-class supply chain order fulfillment and customer service processes. Straight from the Council of Supply Chain Management Professionals (CSCMP), it brings together up-to-the-minute knowledge and best practices for all facets of order fulfillment and customer service process management, from initial customer inquiry through post sales service and support. CSCMP and contributor Stanley Fawcett introduce crucial concepts ranging from customer order cycles to available-to-promise and supply chain RFID to global order capture networks.

 

The Definitive Guide to Order Fulfillment and Customer Service imparts a deep understanding of each crucial process, helping readers optimize your most important customer contacts. Coverage includes:

  • Basic concepts of order fulfillment and customer service, and their essential roles in meeting customer expectations
  • Key elements and processes in order fulfillment and customer service, and interactions amongst them
  • Principles and strategies for establishing efficient, effective, and sustainable order fulfillment and customer service processes
  • The critical role of technology in managing order fulfillment and customer service processes
  • Requirements and challenges of global order fulfillment and customer service processes
  • Best practices for assessing the performance of order fulfillment and customer service processes using standard metrics and frameworks

For all supply chain and operations managers, students, and other business professionals and decision-makers who are concerned with order fulfillment or customer service.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

This is the most authoritative and complete guide to planning, implementing, measuring, and optimizing world-class supply chain order fulfillment and customer service processes. Straight from the Council of Supply Chain Management Professionals (CSCMP), it brings together up-to-the-minute knowledge and best practices for all facets of order fulfillment and customer service process management, from initial customer inquiry through post sales service and support. CSCMP and contributor Stanley Fawcett introduce crucial concepts ranging from customer order cycles to available-to-promise and supply chain RFID to global order capture networks.

 

The Definitive Guide to Order Fulfillment and Customer Service imparts a deep understanding of each crucial process, helping readers optimize your most important customer contacts. Coverage includes:

For all supply chain and operations managers, students, and other business professionals and decision-makers who are concerned with order fulfillment or customer service.

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