The Mirror Method Workbook

The Workplace Leader’s Guide to Ending Dysfunction

If you've ever been surrounded by workplace conflict created by a manager, staff member, or customer, you know that it affects the entire team. Some people quit, others get sick, productivity drops, mistakes happen. And sometimes, even lawsuits get filed. You know you need to do something—but what? And how? This is where The MIRROR Method Workbook comes in. Following on the success of The MIRROR Method, Marli Rusen brings you The MIRROR Method Workbook, a workplace leader's guide to ending workplace dysfunction. It's designed to help leaders, staff, HR professionals, and union representatives in any industry apply practical steps to detect, diagnose, and remedy workplace conflict in a fair and defensible manner. Each chapter in the Workbook walks you through a step in the MIRROR Method: Step 1 - Monitoring the workplace Step 2 - Inquiring into the Dysfunction Step 3 - Conducting the review Step 4 - Remedy and problem solving Step 5 - Operational restoration, or remedying team dysfunction Step 6 - Revisiting the scene of the dysfunction The MIRROR Method Workbook also includes: • Forms for capturing critical incident information so that complaints are handled fairly and respectfully • Checklists for setting up and conducting formal reviews • Workplace conflict examples that show you all the steps of the MIRROR Method in action With The MIRROM Method Workbook, you have all the tools you need to objectively and defensibly evaluate apparent, potential or reported dysfunction, and design remedies that are measured and balanced.