The Passenger Has Gone Digital and Mobile

Accessing and Connecting Through Information and Technology

Nonfiction, Science & Nature, Technology, Aeronautics & Astronautics
Cover of the book The Passenger Has Gone Digital and Mobile by Nawal K. Taneja, Taylor and Francis
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Nawal K. Taneja ISBN: 9781317021698
Publisher: Taylor and Francis Publication: February 24, 2016
Imprint: Routledge Language: English
Author: Nawal K. Taneja
ISBN: 9781317021698
Publisher: Taylor and Francis
Publication: February 24, 2016
Imprint: Routledge
Language: English

Technology is changing expectations in the airline industry. Passengers want to be in control, and they expect airlines to become solution providers and aggregators of value, to provide them with personalized services. Airline employees expect to be given the tools to do their jobs and to meet passenger expectations. Airline executives expect to make returns that are reasonable and relatively stable through business cycles. All of these expectations can be met by airlines through the effective and efficient leveraging of information and technology, to shift from being operations- and product-centric to becoming customer-centric and dramatically improving the overall passenger travel experience throughout the travel cycle. In this new book by world-renowned airline expert Nawal K. Taneja, the 7th in a series with Ashgate, the author explores and explains the game-changing opportunities presented to the industry by new-generation information and technology. He shows how information and technology can now drive, not just enable, an airline's strategy to become truly customer-centric at a personalized level, while at the same time enabling the operator to reduce costs, enhance revenues, reduce risks and become much more flexible and agile by better managing complexity.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Technology is changing expectations in the airline industry. Passengers want to be in control, and they expect airlines to become solution providers and aggregators of value, to provide them with personalized services. Airline employees expect to be given the tools to do their jobs and to meet passenger expectations. Airline executives expect to make returns that are reasonable and relatively stable through business cycles. All of these expectations can be met by airlines through the effective and efficient leveraging of information and technology, to shift from being operations- and product-centric to becoming customer-centric and dramatically improving the overall passenger travel experience throughout the travel cycle. In this new book by world-renowned airline expert Nawal K. Taneja, the 7th in a series with Ashgate, the author explores and explains the game-changing opportunities presented to the industry by new-generation information and technology. He shows how information and technology can now drive, not just enable, an airline's strategy to become truly customer-centric at a personalized level, while at the same time enabling the operator to reduce costs, enhance revenues, reduce risks and become much more flexible and agile by better managing complexity.

More books from Taylor and Francis

Cover of the book A Stakeholder Approach to Corporate Social Responsibility by Nawal K. Taneja
Cover of the book Nationalism and Archaeology in Europe by Nawal K. Taneja
Cover of the book Early Years Education and Care by Nawal K. Taneja
Cover of the book Countryside Recreation by Nawal K. Taneja
Cover of the book Modern Dance in France (1920-1970) by Nawal K. Taneja
Cover of the book Invention And The Unconscious by Nawal K. Taneja
Cover of the book Chromaticism by Nawal K. Taneja
Cover of the book Routledge Handbook of International Family Law by Nawal K. Taneja
Cover of the book A Democratic Architecture for the Welfare State by Nawal K. Taneja
Cover of the book Blackness and Transatlantic Irish Identity by Nawal K. Taneja
Cover of the book Introduction to SNG and ENG Microwave by Nawal K. Taneja
Cover of the book Alternative Systems of Business Organization and of Workers' Renumeration by Nawal K. Taneja
Cover of the book The Psychology of Sex by Nawal K. Taneja
Cover of the book Problems of a Sociology of Knowledge (Routledge Revivals) by Nawal K. Taneja
Cover of the book Faith After Foundationalism by Nawal K. Taneja
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy