The Quality Infrastructure

Measuring, Analyzing, and Improving Library Services

Nonfiction, Reference & Language, Language Arts, Library & Information Services, Reference
Cover of the book The Quality Infrastructure by , American Library Association
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: ISBN: 9780838994955
Publisher: American Library Association Publication: November 13, 2013
Imprint: ALA Editions Language: English
Author:
ISBN: 9780838994955
Publisher: American Library Association
Publication: November 13, 2013
Imprint: ALA Editions
Language: English
A library’s infrastructure of programs and personnel is its most valuable asset, providing the foundation for everything it does and aspires to do, which is why assessment is so vitally important. In this collection of case studies, Murphy and her team of contributors describe how quality assessment programs have been implemented and how they are used to continuously improve service at a complete cross-section of institutions. This volume Looks at how a program was established within a library organization, the individual roles for staff participating in the program, and singles out which activities and projects were most successful Describes programs such as the Baldrige Criteria for Performance Excellence, Lean Six Sigma, and ISO 9001:2000 Examines contexts ranging from a liberal-arts college library and key federal government libraries to libraries that serve major research universities in the United States and Canada Summarizing specific tools for measuring service quality alongside tips for using these tools most effectively, this book helps libraries of all kinds take a programmatic approach to measuring, analyzing, and improving library services.
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
A library’s infrastructure of programs and personnel is its most valuable asset, providing the foundation for everything it does and aspires to do, which is why assessment is so vitally important. In this collection of case studies, Murphy and her team of contributors describe how quality assessment programs have been implemented and how they are used to continuously improve service at a complete cross-section of institutions. This volume Looks at how a program was established within a library organization, the individual roles for staff participating in the program, and singles out which activities and projects were most successful Describes programs such as the Baldrige Criteria for Performance Excellence, Lean Six Sigma, and ISO 9001:2000 Examines contexts ranging from a liberal-arts college library and key federal government libraries to libraries that serve major research universities in the United States and Canada Summarizing specific tools for measuring service quality alongside tips for using these tools most effectively, this book helps libraries of all kinds take a programmatic approach to measuring, analyzing, and improving library services.

More books from American Library Association

Cover of the book Libraries and the Affordable Care Act by
Cover of the book Becoming a Reflective Librarian and Teacher by
Cover of the book Makerspaces: Top Trailblazing Projects by
Cover of the book Standards for the 21st-Century Learner in Action by
Cover of the book Digitizing Your Collection by
Cover of the book The Subject Liaison’s Survival Guide to Technical Services by
Cover of the book Reinventing Reference by
Cover of the book Implementing Virtual Reference Services by
Cover of the book The Neal-Schuman Library Technology Companion by
Cover of the book Maximizing Google Analytics by
Cover of the book Developing and Managing Electronic Collections: The Essentials by
Cover of the book The Good, the Great, and the Unfriendly by
Cover of the book The Transformed Library by
Cover of the book Tablet Computers in the Academic Library by
Cover of the book Academic Libraries for Commuter Students by
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy