Author:	ASQ Quality Press	ISBN:	9780873898591
Publisher:	ASQ Quality Press	Publication:	December 15, 2009
Imprint:		Language:	English

Author:	ASQ Quality Press
ISBN:	9780873898591
Publisher:	ASQ Quality Press
Publication:	December 15, 2009
Imprint:
Language:	English

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Total quality management (TQM) is a term initially coined by the Naval Air Systems Command to describe its management approach to quality improvement. It has since taken on many meanings. Simply put, TQM is a management approach to long-term success through customer satisfaction. It is based on the participation of all members of an organization in improving processes, products, services, and the culture they work in.

This concise introduction to and overview provides:

• The primary elements of TQM

• History

• Guidelines for implementing, including common problems

• A synopsis of Demings 14 points, considered by many to be the primary basis for TQM

• Benefits of TQM

• TQMs impact and influence on other management strategies, including ISO 9001, Baldrige, and Six Sigma

• Links to additional resources to learn more about TQM: books, standards, certifications, and articles

Perfect for management students and others first learning about TQM, and also for experts wanting a succinct reference to have in their digital libraries.