Turning Heads and Changing Minds

Transcending IT Auditor Archetypes

Nonfiction, Computers, General Computing
Cover of the book Turning Heads and Changing Minds by Chong Ee, IT Governance Ltd
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Author: Chong Ee ISBN: 9781849284769
Publisher: IT Governance Ltd Publication: March 7, 2013
Imprint: IT Governance Publishing Language: English
Author: Chong Ee
ISBN: 9781849284769
Publisher: IT Governance Ltd
Publication: March 7, 2013
Imprint: IT Governance Publishing
Language: English

How IT auditors and their clients perceive each other affects the quality of their working relationships. Although most books for IT auditors acknowledge the importance of soft skills, they usually focus on technical abilities. Beyond giving simple advice like “improving listening skills” and “not jumping to conclusions”, they rarely tackle the issue of how to build a better rapport with the client. This book takes a hard look at common auditor perceptions that can hinder an audit and offers practical techniques for overcoming them. Rather than issue a list of ‘should dos’, the book offers the reader an intuitive, organic approach, with real-life IT scenarios involving general computer, application and third-party controls at various stages of an audit life cycle.

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How IT auditors and their clients perceive each other affects the quality of their working relationships. Although most books for IT auditors acknowledge the importance of soft skills, they usually focus on technical abilities. Beyond giving simple advice like “improving listening skills” and “not jumping to conclusions”, they rarely tackle the issue of how to build a better rapport with the client. This book takes a hard look at common auditor perceptions that can hinder an audit and offers practical techniques for overcoming them. Rather than issue a list of ‘should dos’, the book offers the reader an intuitive, organic approach, with real-life IT scenarios involving general computer, application and third-party controls at various stages of an audit life cycle.

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