Under New Public Management

Institutional Ethnographies of Changing Front-Line Work

Nonfiction, Social & Cultural Studies, Political Science, Government, Public Affairs & Administration, Social Science, Sociology, Reference & Language, Education & Teaching
Cover of the book Under New Public Management by , University of Toronto Press, Scholarly Publishing Division
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Author: ISBN: 9781442619470
Publisher: University of Toronto Press, Scholarly Publishing Division Publication: September 17, 2014
Imprint: Language: English
Author:
ISBN: 9781442619470
Publisher: University of Toronto Press, Scholarly Publishing Division
Publication: September 17, 2014
Imprint:
Language: English

The institutional ethnographies collected in Under New Public Management explore how new managerial governance practices coordinate the work of people doing front-line work in public sectors such as health, education, social services, and international development, and people management in the private sector.

In these fields, organizations have increasingly adopted private-sector management techniques, such as standardized and quantitative measures of performance and an obsession with cost reductions and efficiency. These practices of “new public management” are changing the ways in which front-line workers engage with their clients, students, or patients.

Using research drawn from Canada, the United States, Australia, and Denmark, the contributors expose how standardized managerial requirements are created and applied, and how they affect the practicalities of working with people whose lives and experiences are complex and unique.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

The institutional ethnographies collected in Under New Public Management explore how new managerial governance practices coordinate the work of people doing front-line work in public sectors such as health, education, social services, and international development, and people management in the private sector.

In these fields, organizations have increasingly adopted private-sector management techniques, such as standardized and quantitative measures of performance and an obsession with cost reductions and efficiency. These practices of “new public management” are changing the ways in which front-line workers engage with their clients, students, or patients.

Using research drawn from Canada, the United States, Australia, and Denmark, the contributors expose how standardized managerial requirements are created and applied, and how they affect the practicalities of working with people whose lives and experiences are complex and unique.

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