Understanding Customer Motivation

Business & Finance, Marketing & Sales, Customer Service
Cover of the book Understanding Customer Motivation by Catherine Mattiske, AudioInk
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Catherine Mattiske ISBN: 9781921547539
Publisher: AudioInk Publication: May 18, 2012
Imprint: AudioInk Language: English
Author: Catherine Mattiske
ISBN: 9781921547539
Publisher: AudioInk
Publication: May 18, 2012
Imprint: AudioInk
Language: English
Customers are interested in products and services that fulfill their needs and wants. If a customer doesn't have a perceived need or want then it is unlikely that they will buy. As an experienced salesperson, you must create need and motivate your customers to want to own or use the products and services that you sell.This Learning Short-take combines self-study with workplace activities to help you understand the elements of customer motivation. You will develop tips, tricks and techniques to encourage your customers to start or continue to do business with you, and get the products and services that they need. This Learning Short-take is designed for completion in approximately 90 minutes.Learning Objectives Explain the psychology of buying and the elements of customer motivation. Explain the importance of creating value for customers and the impact on customer motivation. Identify value opportunities in your business. Explain why customers buy and the impact of buying objectives and buying influences. Develop strategies for aligning customer behavior types with need creation opportunities. Create a Skills Development Action Plan.
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Customers are interested in products and services that fulfill their needs and wants. If a customer doesn't have a perceived need or want then it is unlikely that they will buy. As an experienced salesperson, you must create need and motivate your customers to want to own or use the products and services that you sell.This Learning Short-take combines self-study with workplace activities to help you understand the elements of customer motivation. You will develop tips, tricks and techniques to encourage your customers to start or continue to do business with you, and get the products and services that they need. This Learning Short-take is designed for completion in approximately 90 minutes.Learning Objectives Explain the psychology of buying and the elements of customer motivation. Explain the importance of creating value for customers and the impact on customer motivation. Identify value opportunities in your business. Explain why customers buy and the impact of buying objectives and buying influences. Develop strategies for aligning customer behavior types with need creation opportunities. Create a Skills Development Action Plan.

More books from AudioInk

Cover of the book Intentional Living by Catherine Mattiske
Cover of the book Human Capital RX by Catherine Mattiske
Cover of the book God Motivation: Doing All Because of One by Catherine Mattiske
Cover of the book Eye of the Tiger: by Catherine Mattiske
Cover of the book Confident Facilitation Skills by Catherine Mattiske
Cover of the book The Three Pillars of Success by Catherine Mattiske
Cover of the book Confidence Supercharger by Catherine Mattiske
Cover of the book Crazy Impact by Catherine Mattiske
Cover of the book High Performance Learning: Creating Effective High Performance Learners by Catherine Mattiske
Cover of the book Selling Beyond Your Own Style by Catherine Mattiske
Cover of the book Make a Fortune Selling to Women: The Deal Makers and Deal Breakers You Must Know to Close the Deal Every Time! by Catherine Mattiske
Cover of the book Successful Project Management: Skills and Tools for Inspired by Catherine Mattiske
Cover of the book Top o' the Mornin' Mini Minnie by Catherine Mattiske
Cover of the book I Need to Lead: Leadership Made Simple for Todays New Leader by Catherine Mattiske
Cover of the book 100 MORE Ways to Make Life Easier by Catherine Mattiske
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy