Author: | ISBN: | 9781134596157 | |
Publisher: | Taylor and Francis | Publication: | September 6, 2002 |
Imprint: | Routledge | Language: | English |
Author: | |
ISBN: | 9781134596157 |
Publisher: | Taylor and Francis |
Publication: | September 6, 2002 |
Imprint: | Routledge |
Language: | English |
This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.
This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.