Working in a Multicultural World

A Guide to Developing Intercultural Competence

Business & Finance, Economics, International, Management & Leadership, Leadership, Management
Cover of the book Working in a Multicultural World by Luciara Nardon, University of Toronto Press, Scholarly Publishing Division
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Author: Luciara Nardon ISBN: 9781442625013
Publisher: University of Toronto Press, Scholarly Publishing Division Publication: October 31, 2017
Imprint: Rotman-UTP Publishing Language: English
Author: Luciara Nardon
ISBN: 9781442625013
Publisher: University of Toronto Press, Scholarly Publishing Division
Publication: October 31, 2017
Imprint: Rotman-UTP Publishing
Language: English

Measureable, data driven outcomes are not the only indicators of success in today’s multicultural and globalized workforce.  How employees interact with their colleagues and customers is also a significant factor in their career development.

Luciara Nardon draws on her extensive research and international experience to guide employees and managers through the ambiguous and uncertain waters of today’s multicultural workplace. Each intercultural encounter is unique, involving different people, contexts, dynamics, and actions which general cultural protocols are unable to address. In Working in a Multicultural World, Nardon offers a comprehensive framework for understanding intercultural interactions and developing skills for successful intercultural situations. Numerous examples and exercises, including how to reconcile personal beliefs of equality with a hierarchical workplace and how to respond to perceived aggressiveness in business negotiations, enable employees and managers to embark on reflective processes that will springboard their intercultural competence. Working in a Multicultural World is an accessibly written and valuable resource for all professionals in today’s workplace as well as students and travelers interested in intercultural relations.

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Measureable, data driven outcomes are not the only indicators of success in today’s multicultural and globalized workforce.  How employees interact with their colleagues and customers is also a significant factor in their career development.

Luciara Nardon draws on her extensive research and international experience to guide employees and managers through the ambiguous and uncertain waters of today’s multicultural workplace. Each intercultural encounter is unique, involving different people, contexts, dynamics, and actions which general cultural protocols are unable to address. In Working in a Multicultural World, Nardon offers a comprehensive framework for understanding intercultural interactions and developing skills for successful intercultural situations. Numerous examples and exercises, including how to reconcile personal beliefs of equality with a hierarchical workplace and how to respond to perceived aggressiveness in business negotiations, enable employees and managers to embark on reflective processes that will springboard their intercultural competence. Working in a Multicultural World is an accessibly written and valuable resource for all professionals in today’s workplace as well as students and travelers interested in intercultural relations.

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