Working with Difficult People, Second Revised Edition

Handling the Ten Types of Problem People Without Losing Your Mind

Business & Finance, Business Reference, Business Etiquette, Business Communication
Cover of the book Working with Difficult People, Second Revised Edition by Amy Cooper Hakim, Muriel Solomon, Penguin Publishing Group
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Author: Amy Cooper Hakim, Muriel Solomon ISBN: 9781101993118
Publisher: Penguin Publishing Group Publication: December 6, 2016
Imprint: TarcherPerigee Language: English
Author: Amy Cooper Hakim, Muriel Solomon
ISBN: 9781101993118
Publisher: Penguin Publishing Group
Publication: December 6, 2016
Imprint: TarcherPerigee
Language: English

A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace.

Your work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation.

Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace.

Your work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation.

Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.

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