Beyond Blame

Learning From Failure and Success

Business & Finance, Management & Leadership, Decision Making & Problem Solving, Motivational, Management
Cover of the book Beyond Blame by Dave Zwieback, O'Reilly Media
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Author: Dave Zwieback ISBN: 9781491914458
Publisher: O'Reilly Media Publication: October 7, 2015
Imprint: O'Reilly Media Language: English
Author: Dave Zwieback
ISBN: 9781491914458
Publisher: O'Reilly Media
Publication: October 7, 2015
Imprint: O'Reilly Media
Language: English

Failure is inevitable and a postmortem analysis, conducted in an open, blameless way, is the best way for IT techs and managers to learn from outages and near-misses. But when the "root cause" is determined to be "human error" (or worse, particular humans), the real causes and conditions are lost.

In this insightful book, IT veteran Dave Zwieback shows you an approach for making postmortems blameless, so you can focus instead on addressing areas of fragility within systems and organizations. If you’re involved with assessing why something goes wrong on a project or at your company—as a system administrator, developer, team manager, or executive—the concrete steps in this guide will help you find a real solution that works.

  • Recognize and mitigate the effects of stress during outages
  • Learn how to communicate effectively in a charged, high-stakes postmortem conversation
  • Collect the necessary data before the postmortem begins
  • Focus on determining the actual causes and conditions of an outage
  • Learn techniques for writing up a postmortem for either internal or external use
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Failure is inevitable and a postmortem analysis, conducted in an open, blameless way, is the best way for IT techs and managers to learn from outages and near-misses. But when the "root cause" is determined to be "human error" (or worse, particular humans), the real causes and conditions are lost.

In this insightful book, IT veteran Dave Zwieback shows you an approach for making postmortems blameless, so you can focus instead on addressing areas of fragility within systems and organizations. If you’re involved with assessing why something goes wrong on a project or at your company—as a system administrator, developer, team manager, or executive—the concrete steps in this guide will help you find a real solution that works.

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