Customer Service category: 721 books
by Ivanka Menken
Language: English
Release Date: October 24, 2012
Language: English
Release Date: October 24, 2012
This Customer Service Expert Level Certification Kit builds on the knowledge and understanding of, and looking at, the essential skills and qualities required by Customer Service supervisors and managers. More than six out of ten people employed in customer-facing sales and service roles say that...
by Ivanka Menken
Language: English
Release Date: October 24, 2012
Language: English
Release Date: October 24, 2012
Practical, concise help for dealing with customers: The book and its accompanying elearning course and Certification begins with outlining several customer service techniques, and describes each of them. Some are very basic, and some are more advanced, particularly those that deal with dealing with angry...
by Gerard Blokdijk
Language: English
Release Date: October 24, 2012
Language: English
Release Date: October 24, 2012
There has never been a CALL CENTER manual like this. 100 Success Secrets is not about the ins and outs of the CALL CENTER. Instead, it answers the top 100 questions that we are asked and those we come across in forums, our consultancy and education programs. It tells you exactly how to deal with those...
Customer Service - Three Perspectives
All You Have to Know, #7
Language: English
Release Date: October 2, 2015
The problem with customer service is that it is often made out to be more complicated than it really is. Customer service should address the interests of both the business and the customer but this sometimes is more difficult than it should be.
The chief problem is that the business, the employees...
Your Call Is (Not That) Important to Us
Customer Service and What It Reveals About Our World and Our Lives
Language: English
Release Date: March 24, 2009
Bring up the subject of customer service phone calls and the blood pressure of everyone within earshot rises exponentially. Otherwise calm, rational, and intelligent people go into extended rants about an industry that seems to grow more inhuman and unhelpful with every phone call we make. And Americans...
by Freddy Davis
Language: English
Release Date: January 19, 2012
Language: English
Release Date: January 19, 2012
If customer service does not generate loyalty,
there is something wrong with what you are doing.
Any effective approach to customer service is going to result in making people feel good. But the most effective customer service takes it one step further – it creates a relationship. People...
High-Tech, High-Touch Customer Service
Inspire Timeless Loyalty in the Demanding New World of Social Commerce
Language: English
Release Date: May 26, 2012
Twitter, smartphones, and self-service kiosks are taking over, and tech-savvy business dealings are no longer an advantage--they’re a requirement. With entertaining humor and inarguable logic, author Micah Solomon offers surefire strategies for success by exploring the timelessness of customer service...
by John Ragsdale
Language: English
Release Date: April 17, 2012
Language: English
Release Date: April 17, 2012
Customer service is of particular importance to the technology industry; customers rely on technical support services when they have a problem with a piece of hardware, software, or a consumer device. The current darling of the technology industry is Apple, and you don’t have to go farther than the...
Unleashing Excellence
The Complete Guide to Ultimate Customer Service
Language: English
Release Date: October 29, 2009
A step-by-step guide to designing and implementing an amazing customer service culture
In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works...
by Jerry Alexander
Language: English
Release Date: October 24, 2012
Language: English
Release Date: October 24, 2012
Information is power - you know that. But, how do you research the best Customer Service strategies, without spending too much of your time (and money) on it? The average person earns $ 1100 per week, which equates to $ 27 per hour. Trying to do the research yourself would take you at least 5 hours to...
Jumpstart Your Customer Service
10 Jolts to Boost Your Customer Service
Language: English
Release Date: April 3, 2014
Turn Your Customers Into Raving Fans!
Great customer service can be all the difference between a mediocre company and a profitable one. In this fun and easy to read book, you will discover 10 Jolts to Jumpstarting Your Own Customer Service. Wether you are a small business owner, customer service...
Ignore Your Customers (and They'll Go Away)
The Simple Playbook for Delivering the Ultimate Customer Service Experience
Language: English
Release Date: January 14, 2020
Discover how to create exceptional customer service and a superior customer experience, learning from the greatest companies of our time.
When it comes to delivering great customer service and customer experience, many companies miss the mark. But there’s no reason this should include you...
by Ivanka Menken
Language: English
Release Date: October 24, 2012
Language: English
Release Date: October 24, 2012
This book saves organizations. If you have been a struggling business owner thinking your problem was either that you are undercapitalized or that you have hired the wrong people. Delivering Unforgettable Customer Service is a wake up call. The problem might well be that you aren't creating Unforgettable...
Building a Customer Service Culture
The Seven Service Elements of Customer Success
Language: English
Release Date: August 1, 2008
The tenets of excellent customer service are central to any organization that creates or delivers products or services In fact, excellent customer service is a bigger differentiator today than it was twenty years ago. Customers are hungry for good service; they are hungry to establish longterm relationships...