Business Etiquette category: 347 books

This work aims to establish how the extraordinary story of the Brunello Cucinelli SPA born even before the economic competition by the need to achieve sustainable economic development, namely the development model that is measured not only in relation to the amount of goods and services produced also and above in relation to the quality of life of the participants to the production.

How do you break the ice in the UAE? When do you present a contract in China? How close should you stand to a South Korean? Kiss, Bow, or Shake Hands: Sales and Marketing is an informative, entertaining guide that shows you what to do—and what to avoid—in any given sales or marketing situation,...

Great things don't happen in a vacuum. But creating an environment for creative thinking and innovation can be a daunting challenge. How can you make it happen at your company? The answer may surprise you: gamestorming. This book includes more than 80 games to help you break down barriers,...

Have you ever lost out on a promotion? Struggled with a difficult conversation? Been put on the spot and blanked? Imagine if... ...you were better at persuading others and negotiating for what you want. ...you were more fluent at introducing yourself, making conversation, and following up. ...you...

In The Battle to Do Good, former McDonald's executive Bob Langert takes readers on a behind-the-scenes eye witness account of the mega brand's battle to address numerous societal hot-button issues, such as packaging, waste, recycling, obesity, deforestation, and animal welfare. From the late 80s,...

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The Million Dollar Handshake is about more than making money - it is also about helping you feel a million dollars. First impressions do count - and few have as much impact as your handshake. A handshake can let the other person know if we are nervous, over-excited, confident or interested...

In a global climate of increasing complexity and uncertainty, there have been calls for a more responsible form of leadership in business and society. The relationship between kindness and leadership is therefore a topic of fundamental importance for our well-being as individuals, for the success...

Contrary to the gospel of a century of management thinkers, the primary job of the manager is no longer to plan, organize, direct, or control, asserts management expert Leonard Greenhalgh. Instead, he argues, today's successful managers are primarily negotiators who are judged on their ability to...

There is much more to being a good manager than hiring and managing employees. Managers are often pulled in many directions at the same time and their ability to handle everything properly and efficiently is critical to their success. Managers must also learn to create the proper manager/employee...

How we react when a customer becomes unhappy or dissatisfied can mean the difference between losing a customer and creating a customer for life. Though it may sound like a cliche, problems can really become opportunities if you go about solving them in the right way. Losing a customer is a...

Excellent customer relationships are the back-bone of any business.  That notwithstanding, many well-meaning professionals end up irritating customers, and ruining an otherwise potential service experience. Therefore it is imperative that employees acquire tips for improving services.  On that background,...

World changers are rooted on the unfailing Word of God.This book guides you on how to get your business career secured on the sure foundation of God's word and how to spring forward from there.

Understand why good neighbors are separated by the meaning of yes Whether negotiating a delivery date, launching a local franchise or renting a car in Mexico City, speaking the language and knowing the rules of business are not enough. In any culture where yes can mean no - or sometimes maybe...