Customer Service category: 721 books
The Experience
The 5 Principles of Disney Service and Relationship Excellence
Language: English
Release Date: March 23, 2015
Bring Disney-level customer experience to your organization with insider guidance
The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience — the Walt Disney Company....
Customer Service Management Training 101
Quick and Easy Techqniues That Get Great Results
Language: English
Release Date: September 14, 2011
Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service. Building off the success of her book Customer Service Management Training 101, author Renée Evenson shows readers what it takes to advance to the next stage in their...
Customer Experience 3.0
High-Profit Strategies in the Age of Techno Service
Language: English
Release Date: August 12, 2014
Between smartphones, social media, mobile connectivity, and a plethora of other technological innovations changing the way we do almost everything these days, your customers are expecting you to be taking advantage of it all in order to enhance their customer service experience far beyond the meeting-the-minimum...
Rethinking Utility Customer Care
Satisfying Your Always-Connected, Always-On Customers
Language: English
Release Date: March 30, 2015
Is your customer care ready for our connected world? Ubiquitous digital communication has created a customer that's always connected, always on. Utilities are adopting digital communication to connect to the grid, the meter, and the customer. Rethinking Utility Customer Care examines the convergence...
Dangerous Customer Service
Dangerously Great Customer Service...How to Achieve it and Maintain it
Language: English
Release Date: November 7, 2011
Dangerous Customer Services provides real help for real people in the real world.
This book guide managers through the realities and practicalities of great customer service. Dangerous Customer Service shows the reader how to cover the basics: what customers expect from a service and what they...
The Ultimate Online Customer Service Guide
How to Connect with your Customers to Sell More!
Language: English
Release Date: December 15, 2010
Make your online customers happy—and create new ones—with this winning guide
Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become...
by Pat Wellington
Language: English
Release Date: June 3, 2010
Language: English
Release Date: June 3, 2010
Effective Customer Care is an essential guide to creating excellent customer service that will not only satisfy your customers and prompt orders, but also cement customer relationships and develop loyalty... and thus increase profits.
You will find out what really goes through a customer's...
by Renee Evenson
Language: English
Release Date: December 14, 2017
Language: English
Release Date: December 14, 2017
If their interactions with you and your employees were the only things your customers knew about your business, what would they say about it? Would they use descriptions such as “uninformed,” “rude,” “hot-tempered,” “uncaring”? For your customer, nothing else represents your business...
by Catherine DeVrye
Language: English
Release Date: February 21, 2014
Language: English
Release Date: February 21, 2014
If you’ve ever thought that you’re the only one who truly cares about service and you’re not sure how to maintain momentum in your organization, ‘The Customer Service Zoo’ may be just what you need to look at things with a fresh perspective. It’s an easy to read parable with a...
by Catherine DeVrye
Language: English
Release Date: February 21, 2014
Language: English
Release Date: February 21, 2014
Let’s face it…customer service isn’t sexiest subject and Catherine DeVrye, author of the #1 best seller ‘Good Service is Good Business’, admits her latest title may be regarded as flippant, politically incorrect or potentially dent her reputation as a respectable business author. However,...
by James VanAntwerp
Language: English
Release Date: October 26, 2015
Language: English
Release Date: October 26, 2015
Mastering all of these attributes is no easy task. It takes a great deal of work and patience. Creating a good relationship does not happen overnight. It takes time and proven reliability. You will have to prove yourself and your worth to your customer. To do this you have to execute on requests,...
by Paul R. Timm
Language: English
Release Date: October 9, 2014
Language: English
Release Date: October 9, 2014
Building allegiance pays huge dividends that go right to your bottom line: profitability and personal achievement. Applying the ideas in this book will make you and your organization more successful.Bold talk, you may say. But I can back it up. This brief e-book is packed with straight talk...
by Bob Hooey
Language: English
Release Date: February 13, 2017
Language: English
Release Date: February 13, 2017
Customer service is not 'a part' of your business... Customer service 'IS' your business!
Business success (whether retail, service-based, or even direct buyer connection) is built by establishing mutually profitable relationships; relationships where you make the customer (client) feel special.
When...
Delight Your Customers
7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
Language: English
Release Date: July 19, 2013
If you want to know how strong your company’s customer service is, ask your employees to describe what their work entails. Then pay attention to whether they simply list their duties and tasks or if they speak to the true essence of their job--to create delighted customers who will be less price...