Customer Service category: 721 books
Get Scrappy
Smarter Digital Marketing for Businesses Big and Small
Language: English
Release Date: May 2, 2016
It’s an exciting time to be in marketing, with an array of equalizing platforms from the Internet to social media to content marketing, that have reset the playing field for businesses large and small. Yet, it's also a challenging time, with much work to do and an ever-changing array of platforms,...
Win at Work
Navigate the Nasties, Get Things Done and Get Ahead
Language: English
Release Date: May 3, 2010
In today's competitive work environment it is essential to get ahead and get noticed. We do have control over our success in life - we have an opportunity, every day, to change the odds in our favour.
Win at Work covers all the areas that we can change and take into our own hands such as winning...
The Power of Nice
How to Conquer the Business World With Kindness
Language: English
Release Date: September 19, 2006
Linda Kaplan Thaler and Robin Koval have moved to the top of the advertising industry by following a simple but powerful philosophy: it pays to be nice. Where so many companies encourage a dog eat dog mentality, the Kaplan Thaler Group has succeeded through chocolate and flowers. In THE POWER OF NICE,...
The Complete Idiot's Guide to Cold Calling
Expert Advice for Overcoming Fear, Building Confidence, and Finding Your Sales Voice
Language: English
Release Date: August 3, 2004
Does this sound familiar? 'If I could get in front of the prospect, the rest of the selling process becomes easier. It's just getting in front of them that's the challenge'. The fact is most cold-calling efforts are doomed from the start. Salespeople lose sales not due to a lack of effort but because...
by Tim Pate
Language: English
Release Date: February 3, 2016
Language: English
Release Date: February 3, 2016
How can you make your clinic run more efficiently? Make your patients happier? Run more smoothly? This book will use principle perfected by Toyota to improve the day to day clinic operation.
The Emotional Intelligence Activity Kit
50 Easy and Effective Exercises for Building EQ
Language: English
Release Date: October 21, 2015
Know-it-all bosses, overcompetitive colleagues, and leaders who rarely leave their offices--common EQ problems such as these damage not just camaraderie, but also results. Because of this, managers are discovering now more than ever that emotional intelligence (EI)--knowing how to manage emotions,...
Developments in the Call Centre Industry
Analysis, Changes and Challenges
Language: English
Release Date: September 27, 2006
Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible...
by V.T.
Language: English
Release Date: April 23, 2014
Language: English
Release Date: April 23, 2014
Want to be the best property agent in town? Good! It's good to aim high, and no matter where you are in the world, top property agent can easily make 6 figures every month!
However, being said, top property agents have some unique and interpersonal skills that will attract people over and...
by Andy Bruce, Ken Langdon
Language: English
Release Date: September 9, 2002
Language: English
Release Date: September 9, 2002
DK's best-selling Essential Managers series are ideal for managers at every level. These compact references demonstrate the techniques and skills that are useful in any work environment, making this series the most accessible single-subject business guides on the market.
7L: The Seven Levels of Communication
Go From Relationships to Referrals
Language: English
Release Date: September 2, 2014
Can you imagine receiving a referral each and every day? Neither could real estate agent Rick Masters.
(7L) The Seven Levels of Communication tells the entertaining and educational story of Rick Masters, who is suffering from a down economy when he meets a mortgage professional who has built...
Emotional Intelligence for Sales Success
Connect with Customers and Get Results
Language: English
Release Date: November 1, 2012
Emotional intelligence plays a vital role at every stage of the sales process. It’s easy to get defensive when prospects challenge you on price or to quickly cave and offer discounts in response to pressure. Those are examples of the fight-or-flight response--something salespeople learn to avoid...
Guide to Producing Garments in Vietnam
Vietnam Garments Insider
Language: English
Release Date: November 21, 2017
Thank you for buying my book that prepares you for garment manufacturing in Vietnam. My aim is to share knowledge and insight so that your fashion dream can be realized in Vietnam. I prepare you to meet Vietnamese sewing factory owners.
My name is Chris and I have been working with garment...
Succeed with Social Media Like a Creative Genius
A Guide for Artists, Entrepreneurs, and Kindred Spirits
Language: English
Release Date: July 2, 2019
How to Build a Following, Make Authentic Connections, and Promote Your Work
Whether you’re an artist or craftsman selling your work, the owner of a small start-up hoping to network, or just looking for a more meaningful social media experience, this is the book for you. Brainard Carey draws from...
by Charles H. Green, Robert M. Galford, David H. Maister
Language: English
Release Date: October 9, 2001
Language: English
Release Date: October 9, 2001
Bestselling author David Maister teams up with Charles H. Green and Robert M. Galford to bring us the essential tool for all consultants, negotiators, and advisors.
In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills...