Customer Service category: 721 books
Fish! For Life
A Remarkable Way to Achieve Your Dreams
Language: English
Release Date: January 7, 2004
There's a new FISH! in the pond! Here's a brilliant parable for everyone who wants to lead a fuller, happier life illions of business people have already used the bestselling FISH! books to improve the way they work. Now, the authors turn their attention to life's daily personal challenges, helping...
by Jenna Ward, Robert McMurray
Language: English
Release Date: October 5, 2015
Language: English
Release Date: October 5, 2015
The Dark Side of Emotional Labour explores the work that the rest of society would rather not think about, the often unseen work that is emotionally disturbing, exhausting, upsetting, and stigmatising. This is work that is simultaneously undesirable and rewarding, work whose tasks are eschewed and...
Social Media Crisis Communications
Preparing for, Preventing, and Surviving a Public Relations #FAIL
Language: English
Release Date: April 9, 2013
Plan, Prepare, React, and Get Ahead Of Any Crisis—In Real Time! Your business or organization will face a crisis. That’s a fact. Here’s another: Thanks to social media, crises happen more often and accelerate out of control faster—much faster. So…what’s your crisis...
The Strategic Storyteller
Content Marketing in the Age of the Educated Consumer
Language: English
Release Date: August 9, 2017
The world needs more storytellers.
Storytelling is an inherently innovative activity.
When organizations find their best stories and tell them to the world, they’re not only building a reputation, they're flexing the same muscles that allow them to pivot quickly around crisis or opportunity,...
Kundenmanagement erfolgreich aufbauen
Praxisbewährte Methoden für die erfolgreiche Entwicklung von Kundenloyalitäten
Language: German
Release Date: January 2, 2012
In diesem Kundenmanagement eBook lernen Sie alle Anforderungskriterien für eine besonderen Kundenzufriedenheit und langjährige Kundenbindung kennen, die zur Entwicklung von Kundenloyalitäten notwendig sind. Weiterhin wird Ihnen dargestellt, wie Sie über Qualitätsmerkmale neue Wege für den Aufbau...
by Tom Hopkins
Language: English
Release Date: September 5, 2014
Language: English
Release Date: September 5, 2014
Hate prospecting? Wish you could build a business without ever having to do it again? When you master the strategies of prospecting like a pro, you’ll build a pipeline of leads and be happy to make prospecting a part of your everyday business.Doing well with any aspect of business requires...
Smarter Selling
How to grow sales by building trusted relationships
Language: English
Release Date: September 26, 2012
This book shows readers the smarter way to sell -by building trusted consultative relationships with their customers. Whatever you are selling, this book will help you do it better, and feel better about doing it. By switching your focus from the hard sell to building more trust and adding more value, you will end up not just with more satisfied customers, but with more sales as well.
Come Trasformare Le Obiezioni A Tuo Vantaggio
al telefono e di persona
Language: Italian
Release Date: October 22, 2015
NON SAI COSA DIRE QUANDO TI FANNO UN'OBIEZIONE?
Sogni di avere sempre la risposta pronta?
CON QUESTA GUIDA RAPIDA
SCOPRI COME:
- Trasformare le obiezioni in vantaggi
- Evitare i classici errori
- Distinguere le obiezioni vere o false
- Calibrare "la stretta di mano"
- Anticipare,...
Matter
Move Beyond the Competition, Create More Value, and Become the Obvious Choice
Language: English
Release Date: January 12, 2016
**People want to buy from, work for, and partner with companies that matter.
So how do you build a company that matters?**
Companies and people that matter have successfully become the obvious choice in the hearts and minds of their customers, their employees, and their communities....
The Designful Company
How to build a culture of nonstop innovation
Language: English
Release Date: March 30, 2009
Part manifesto, part handbook, THE DESIGNFUL COMPANY provides a lively overview of a growing trend in management–design thinking as a business competence. According to the author, traditional managers have relied on a two-step process to make decisions, which he calls “knowing” and “doing.”...
by David T. Feinberg, Glenn D. Steele Jr.
Language: English
Release Date: November 3, 2017
Language: English
Release Date: November 3, 2017
The gold standard in reengineering care delivery
When it comes to providing high-quality care in the most efficient, cost-effective way possible, ProvenCare has proven to be the gold standard in the industry. Developed at Geisinger Health System and praised by healthcare leaders worldwide,...
Dangerous Guide to Leading Innovation
How You Can Turn Your Team into an Innovation Force
Language: English
Release Date: November 7, 2011
Do you feel that you are blocking your team's creative potential? If so, Dangerous Leadership for Innovation is the book for you.
This practical guide to innovation and creativity not only shows the reader how to define and focus their team's creativity before implementing their innovation...
Leading the Learning Revolution
The Expert's Guide to Capitalizing on the Exploding Lifelong Education Market
Language: English
Release Date: November 30, 2012
The lucrative market of lifelong learning is one author Jeff Cobb has gained decades of experience working in as an entrepreneur and adviser. In this book, he explains how to tap into this growing market, which rewards the most forward-thinking training firms, professional associates, continuing education...
How to sell with NLP
The Powerful Way to Guarantee Your Sales Success
Language: English
Release Date: September 26, 2012
Learn the powerful techniques of NLP to enhance your influence and gain the competitive edge in any sales pitch.
This practical guide to using NLP in sales includes real life examples to illustrate techniques that have amazed sales people with many years experience. It also
contains...